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itSMF Global Webinar: Connecting Enterprise Architecture and IT Service Management
Introduction: This is the first webinar in a series focused on aligning Enterprise Architecture with IT Service Management. This initiative is a joint effort by The Open Group and itSMF International.
The Enterprise Architecture (EA) function and IT Service Management (ITSM) often operate in separate “worlds” within the IT-organization. Many issues in IT management can be traced back to the disconnection between these two functions. Architects follow their own practices, such as TOGAF and ArchiMate, and use specialized tools (an EA-system) to manage the business and IT architecture. Meanwhile, ITSM practitioners adhere to frameworks like ITIL 4 and utilize tools such as a IT Service Management system and the Configuration Management Database (CMDB).
When: Friday, 8th of November, 11:00 AM to 12:00 PM CET (10:00 AM – 11:00 AM UK time)
Why: This webinar series aims to engage service management and architecture professionals and their communities. These topics are frequently encountered, especially in large companies.
Organized by: The Open Group and itSMF International for itSMF members and Serice Managers across the Globe.
Platform: Teams Meeting (the link: Teams meeting)
Length: 1 hour
Agenda:
1. Welcome & Introduction – Why this topic? Patrik Solc, itSMF International
2. Setting the scene – Connecting Enterprise Architecture and IT Service Management. Rob Akershoek, Co-Chair IT4IT Forum within The Open Group
3. DORA the Explorer: Navigating ICT Asset Criticality with EA and ITSMF / Tomas Hornicek, itSMF Slovakia, Enterprise Architect at VÚB banka
4. Customer Use Case – Allianz / Sok CHHIM, Enterprise Architect at Allianz
5. Q&A
At the end of the presentations, there will be a Q&A session and an opportunity to identify additional topics for future webinars.
Madejski Stadium
11 M4, Reading RG2 0FL, UK
Europe’s leading service management conference
ITSM24, our annual Conference and Awards, returns to Reading on 11-12th November 2024.
With more than 50 presentations from across the industry plus the Professional Service Management Awards, ITSM24 offers a plethora of great content, discussions and networking opportunities.
Madejski Stadium
11 M4, Reading RG2 0FL, UK
Europe’s leading service management conference
ITSM24, our annual Conference and Awards, returns to Reading on 11-12th November 2024.
With more than 50 presentations from across the industry plus the Professional Service Management Awards, ITSM24 offers a plethora of great content, discussions and networking opportunities.
Don‘t miss the opportunity to be part of the top event of the year in the field of IT service management: ITSM 2024. On November 18 and 19, the GOP Varieté Bonn will host a series of events under the motto "Together. Strong. Future-proof." leading minds in the industry set groundbreaking standards. Experience a program with motivating keynote speeches, practice-oriented workshops and discussion forums that promote exchange and highlight current developments in IT service management.
Don‘t miss the opportunity to be part of the top event of the year in the field of IT service management: ITSM 2024. On November 18 and 19, the GOP Varieté Bonn will host a series of events under the motto "Together. Strong. Future-proof." leading minds in the industry set groundbreaking standards. Experience a program with motivating keynote speeches, practice-oriented workshops and discussion forums that promote exchange and highlight current developments in IT service management.
Hotel Hilton Kalastajatorppa (Helsinki)!
Join us at the top service management event in November 26th and 27th in Hotel Hilton Kalastajatorppa (Helsinki)! The annual conference is open to anyone interested in service management. The conference is also suitable for English-speaking participants. The program will include full track of English speakers during both days.
Hotel Hilton Kalastajatorppa (Helsinki)!
Join us at the top service management event in November 26th and 27th in Hotel Hilton Kalastajatorppa (Helsinki)! The annual conference is open to anyone interested in service management. The conference is also suitable for English-speaking participants. The program will include full track of English speakers during both days.