Calendar - Month View
The event calendar shows upcoming club events. Select a view then use the navigation buttons to move
between dates. Click on the event to view more information, including the event description, times,
location, fees and any rules regarding attendance; you can also register for events from this screen.
Click on the magnifying glass on the toolbar to see search and filter options.
itSMF Proximity event in Allaman (VD), supported by Kidan and Itecor main partners and sponsors
This exclusive proximity event is fully organized by itSMF Switzerland in Allaman at headquarter of Kidan location, close to Lausanne.
Event Description
The event is focused on topic: satisfied employee equal to satisfied customer
Target audience
Any experienced professional figure with a technical background or address who operates between ICT and business area c-level and process management area.
Product Manager, Product Owner, Service Manager, Enterprise Architect, Business Analyst, Business representative, Innovation Manager, IT Software Engineer and generally any ICT decision maker and c-level position.
Some slight changes can be possible and will be published soon!
9:00 AM: Welcome and introduction
9:10 AM: Digital Employee Experience | Presentation of Kidan
9:50 AM: The customer-centric and service mindset | Presentation of Sebastien Martin
10:30 AM: Break and networking
10:50 AM: From ITSM to ESM: potentials and challenges | Presentation of Itecor
11:30 AM: Round table on customer and employee satisfaction
12:00 PM: Conference closure speech
12:15 PM: Standing lunch