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We are a not-for-profit organisation and the prominent network of IT Service Management practitioners that forms a clearing house and platform for the on-going development and promotion of IT Service Management "best practice", standards and qualifications. itSMF has been the prime international forum for IT Service Management best practices since 1991, when the UK Chapter started as the foundation Chapter.

As businesses depend more and more on integrating and using technology to design, build, promote and deliver their enterprise products and services to market, so the benefits of adopting "best practice" IT Service Management and of becoming part of the IT Service Management Forum are now more than ever a necessity for IT professionals that want to support and enable their business with agile, modern, integrated solutions and cost effective ICT delivery, support and governance.

The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the agile design of technology enabled enterprise services and delivery of high quality, consistent IT service internally and externally through the adoption of "best practice".

Globally, the itSMF now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 40,000 individuals spread over 50+ Chapters.

Each chapter is a separate legal entity and is largely autonomous.

National chapter members benefit from the sharing of latest intellectual property, case studies, experience and publications, as well as conferences and events around IT Service Management best practices.

The itSMF International Executive Board is the separate International entity that provides an overall steering and support function to existing and emerging chapters.