Welcome to itSMF International

The IT Service Management Forum


The itSMF is the only truly independent and internationally recognised forum for Service Management professionals worldwide.

This not-for-profit organisation is a prominent player in the on-going development and promotion of Service Management 'best practice' standards and qualifications and has been since 1991, when the UK Chapter commenced as the founding Chapter. 

Our 2020 Vision – clarity of purpose.

Why we exist.

  • To create and sustain the global itSMF Member Community
  • To promote Service Management practices.
  • To raise the awareness of Service Management and how Service Management professionals benefit our global communities


2020 Chapter Leadership Conference

Hold the Dates - Registration Opening Soon!


The Chapter Leadership Conference is an important event for the global itSMF community, hosted by the International Executive Board (IEB). This event is your opportunity to meet with chapter leaders from around the world, setting the vision and strategy for the organization. The first CLC for 2020 is a virtual conference to be held April 22-25 around the globe.


The financial benefits of a virtual event (vs. physical) enable us to broaden the scope of the event as well as our participants. This year we invite  chapters to participate in several ways:


itSMF Chapter and emerging (forming) chapter participation is expanded this year:

All chapter leaders are invited to attend: Board of Director, Committee Chairs / Leaders of any regional, local or special interest groups.


  • Chapter participants can enjoy the opening and closing sessions and all breakout sessions
  • Sessions will “follow the sun” to incorporate all of our chapters and meetings will be available “on demand” following the event. Our welcoming keynote and several breakouts are able to be attended globally.


Dates and Agenda:



First Local Date/Time

(Los Angeles/London)

Last Local Date/Time (Wellington, NZ/Madrid)

Welcoming Keynote

Wednesday 22, April 2 PM

Thursday 23 April 9 AM

Local Networking Asia/US

Wednesday 22, April 4 PM

Thursday 23 April 11 AM

Local Networking Asia/Europe

Thursday 23, April 9 AM (London)

Thursday 23 April 8 PM


Breakouts run throughout Thursday, Friday and Saturday in local time zones

Click here for a full listing of sessions with time zones


Closing Keynotes Asia/Europe

Friday 24, April 8 AM (London)

Friday 24, April 7 PM

Closing Keynotes US/Europe

Saturday 25, April 9 AM

Saturday 25, April 6 PM (Madrid)


Session planning is underway, contact


Topics will be announced soon and will include roundtable discussions for new and existing chapters, information on current initiatives, governance and discussions on what’s next for itSMF globally.


International memberships now available - Click Here


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The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the agile design of technology enabled enterprise services and delivery of high quality, consistent IT service internally and externally through the adoption of "best practice".

Globally, the itSMF now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 40,000 individuals spread over 50+ Chapters. Click here to read more!

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