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itSMF Proximity Forum Day 2025 in Romandie
About this event
itSMF Proximity event in Allaman (VD), supported by Kidan and Itecor main partners and sponsors
This exclusive proximity event is fully organized by itSMF Switzerland in Allaman at headquarter of Kidan location, close to Lausanne.
Event Description
The event is focused on topic: satisfied employee equal to satisfied customer
Target audience
Any experienced professional figure with a technical background or address who operates between ICT and business area c-level and process management area.
Product Manager, Product Owner, Service Manager, Enterprise Architect, Business Analyst, Business representative, Innovation Manager, IT Software Engineer and generally any ICT decision maker and c-level position.
Some slight changes can be possible and will be published soon!
9:00 AM: Welcome and introduction
9:10 AM: Digital Employee Experience | Presentation of Kidan
9:50 AM: The customer-centric and service mindset | Presentation of Sebastien Martin
10:30 AM: Break and networking
10:50 AM: From ITSM to ESM: potentials and challenges | Presentation of Itecor
11:30 AM: Round table on customer and employee satisfaction
12:00 PM: Conference closure speech
12:15 PM: Standing lunch
Category
International Events
Registration Info
Registration is required
Payment In Full In Advance Only
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