The itSMF International Executive Board welcomes you to the itSMF International website, where you will find information about Chapters (both approved and emerging) as well as qualification, Publication and other relevant news in the IT Service Management & ITIL areas

ITIL® Service Mgt Practices - V3 Qualification Guidance

ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. It is used by hundreds of organisations around the world

itSMF USA Lends a Hand to Unemployed IT Professionals

itSMF USA announced today that it has joined forces with the creator of the Headway Program, Jeanette Smith from one-3-right, part of the SED-IT Consortium to help unemployed IT professionals who are anxious to increase their marketability by earning an industry-recognized certification in IT Service Management or Project Management.

itSMF International engages a new Chief Editor

A new era in ITSMF International's publication strategy begins today with the appointment of Mrs Kirstie Magowan as its new Chief Editor.

As part of the itSMF International's ongoing strategy to further  develop and promote ITSM thought leadership to our members, the Chapters of itSMF world-wide agreed during their Annual General  Meeting, to support and contribute to a new initiative to strengthen and build intellectual capital and thought leadership for the movement.

CSME Gains ITIL Examination Institute Status

Press Release: The APM Group, which is responsible for the ITIL Accreditation and Qualification scheme, has announced that CSME has become an accredited Examination Institute (EI).

CSME has been providing ITIL Certification Services to the US for the past seven years. It sought accreditation as an ITIL EI from The APM Group after careful consideration on how best to service the US market.

The full Press Release is attached

itSMF Norway 2009 Conference Report - ITIL –”The name of the game”

ITIL -"The name of the game" - another successful conference has been brought to an end.
This year's itSMF conference 2009, the seventh in the row, is finished. Close to 500 participants had an enjoyable time with many interesting lectures and workshops. The atmosphere was ecstatic and the participants were very enthusiastic.

Call for volunteers for New itSMF International Chapter Development Committee

The itSMF International Board is seeking volunteers from the itSMF community to serve on the now-forming "itSMF International Chapter Development and Support Committee" (iDaSC), initially to be chaired by Ken Wendle, Director of Chapter Services.

This committee will be responsible for, among other things, the following tasks:

50th Chapter Celebration – Artwork Competition winner

 

Congratulations go to John Wallhoff who is the Treasurer of the itSMF Sweden Chapter, for submitting the winning entry to our competition to find a logo which was symbolic of a real milestone in the development of our movement. That of the 50th Chapter to be approved by itSMF International. His well earned iPod Touch, will be on its way in a few days!

The 50th Chapter Celebration logo may be used on each Chapter's website and any printed literature produced specifically for events during the 50th Chapter celebrations during 2009.

Chapters can obtain a hi-res logo from the itSMF International Secretariat

2009 Chapter Leadership Conference (CLC) Location Announcement

itSMF International is pleased to announce the location as Barcelona Spain, and the dates for the 2009 CLC as 28 - 29 October.

Based on input from last year's CLC, this year's premier Chapter Leadership event will be held over TWO FULL days in conjunction with a major Chapter event!

itSMF International LinkedIn Group gets 1,000th member

The itSMF International LinkedIn group has just passed the milestone of it's 1,000th member -Sue Conger from Dallas, USA.

Sue Conger has a Ph.D. in computer information systems from the Stern School of Management at New York University. She is the author of The New Software Engineering and Planning and Designing Effective Web Sites, and is publishing Process Mapping & Management while beginning IT Service Management. She is currently on the faculty of University of Dallas where she manages both Information Technology and IT Service Management (ITSM) programs.

ITIL Version 3 News - 1st Edition - Autumn (Nov) 2008

The 1st edition of ITIL Version 3 News has been released by TSO.

It's contents include:

  • ITIL V3 Adoption: One year on - Shirley Lacy
  • The Official ITIL V3 Library
  • Accreditations and Examinations: One year on 

To view the complete edition please download from the link below.

Syndicate content