Two years of IT Service Management Forum Slovakia existence were celebrated in December 2009. Second annual general assembly was held on February 18th 2010 in Bratislava.

As part of the International Executive Board's communication strategy, this communication will be coming to you each quarter.
As this is the first issue, we would welcome your feedback (as we will for any future editions). Tell us what you want to hear from the Board.

The itSMF UK Annual Conference and Exhibition call for papers is now open.  The conference is taking place on the 8th & 9th November in a brand new location - The Novotel London West Hotel. 

We are asking potential speakers to submit their papers within one or two of the chosen five areas:

• Lessons Learned
• Continual Service Improvement
• People
• Tips & Techniques
• Back to Basics

The deadline for submissions is the 8th March 2010. 
Good Luck!

ITIL consists of a series of publications giving guidance on the provision of quality IT services, and on the environment needed to support IT. ITIL has been developed in recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high-quality IT services.

itSMF is conducting a competition to find the best white paper submissions from our global community. Our goal is to publish these as a volume in the fourth quarter of 2010, individual papers will also be available to download, free to itSMF members. We plan to hold this contest every year.

We are asking our local chapters to call for submissions from their own members, forwarding the best entries to our Chief Editor for judging by our Editorial Advisory Board. e are looking for submissions that promote our goal of providing thought leadership and innovation to our movement.

The itSMF Finland conference 2010 "Mind the Gap" will take place on the 7-8th of October, 2010, at Dipoli congress center in Espoo.

The Call for Papers is now open for submissions and the guidance document is attached

For further details about this conference please visit  http://www.itsmf.fi/konferenssi-2010

The APM Group would like to confirm that translations for ITIL V3 Intermediate Examinations have commenced in the following languages and modules:-

• Brazilian Portuguese - OSA
• German - SO 
• Danish - OSA 
• Japanese - SOA 
• French - OSA 
• Spanish - SO

The first translation to be available will be German and it is expected in April 2010. There will be two modules for each language. We are planning to release the first module in each language by May 2010 and the second, in the latter part of the year.

itSMF USA Announces New Program on behalf of itSMF International - Professional Recognition for IT Service Management (priSM)

It is a pleasure to introduce myself as chairman of the itSMF international executive board. I am very grateful for the confidence that the chapters have placed in me and my fellow board members. We have just completed our first meeting, and I would like to give an overview of our strategy for this year.

Some basic principles

Firstly, although I have spent many years on National Chapter boards, I have not yet learned the secret to getting through a year without making a mistake. But here is what I have learned.

We are pleased to announce that the itSMF UK Conference this year will be held at the newly refurbished and centrally located Novotel London West, on the 8th & 9th November.