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"Innovation in IT Service Management by Chance or Design" itSMF Singapore Conference
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When: 25th August 2016
9:00 AM
Where: Seminar room 2.2, School of Economics & Social Science(SESS) Singapore Management University 90 St

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25 August 2016 | Professional Development Event

itSMF Members bring One Guest for Free!


"Innovation in IT Service Management by Chance or Design"





Thursday 25 August 2016

7.00 PM to 9:00 PM

* Registrations & Refreshments start from 6.30 PM




Seminar room 2.2,

School of Economics & Social Science(SESS)

Singapore Management University


90 Stamford Road

Singapore 178903





itSMF Members: Free

Each itSMF Member can bring one Guest for Free.

*At Registration, Guest to indicate itSMF member name).


NTUC/ U Associate Members: S$25.00 (Early Bird till 13Aug2016)

Normal: S$60.00


Non-Members: S$30.00 (Early Bird till 13Aug2016)

Normal: S$60.00







itSMF Singapore Chapter

+65 63275688



Businesses are facing a tsunami of change today. Change is not just in business but in society as a whole. People have changed far away from the way they connected and interacted just a few years ago and are further changing everyday.


Consumers who live in this society are exposed to loads of new ways of doing things at laser speed and have transformed in their expectations. These expectations are changing all across - the way they access information, the way they interact or connect with people, the way they fulfil their daily needs, almost everything.


Businesses no longer can continue to survive in their traditional models simply because consumers have transformed. Businesses must understand this need and find ways to fulfil them in order to survive. To deliver value to customers businesses have to innovate and that too very quickly.


Today's innovation in business is highly peppered with technology. Examples all across shows businesses that succeeded were possible due to technology ultimately. Hence emerging technology adoption is the way forward for businesses. This has resulted into higher demands on IT service management that supports the changed business model and transformed internal and external customers.


In this era of digital transformation IT service management needs to innovate and find out new ways of defining services, new ways of providing services and new ways of managing itself. This innovation needs collaboration across IT, business and customers to quickly and flexibly deliver services that meet the needs of new business model, transformed workforce and customers. Culture for innovation flourishes on its ability to collaborate and co-create. This can either be designed or left to chances. The risk and cost of not managing well to innovate ITSM could be extremely high even up to impacting companies bottom line severely.



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