Qualifications Update

Source: Official ITIL website

As IT Service Management grows in maturity, so too do the requirements for developing and recognizing capable individuals in the industry.

The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmes, and formal professional and career frameworks for ITSM practitioners.

Press Release - OGC:

In June 2009 OGC announced that itSMF International were undertaking a survey of the IT Service Management community to seek views on the uptake of ITIL version3 and the need to retain ITIL version2.

The survey had over 1300 responses, with a broad range of organisations providing a cross-representation of views from the community. There are some clear messages in the survey report:

The APM Group, which is responsible for the ITIL Examination Scheme, has announced that the Information Communications Technology Infrastructure Management (ICTIM) qualification has been granted 'Complementary Qualification' Status within the ITIL V3 qualification scheme.

BCS-ISEB is delighted that this is the first qualification to be granted this status so that candidates who wish to take or who have already taken the ICTIM qualification will therefore gain 3.5 credits for this qualification within the V3 Scheme which can contribute towards their ITIL V3 Expert certification.

ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. It is used by hundreds of organisations around the world

Press Release: The APM Group, which is responsible for the ITIL Accreditation and Qualification scheme, has announced that CSME has become an accredited Examination Institute (EI).

CSME has been providing ITIL Certification Services to the US for the past seven years. It sought accreditation as an ITIL EI from The APM Group after careful consideration on how best to service the US market.

The full Press Release is attached

The APM Group, which is responsible for accrediting the ITIL Qualification Scheme, has announced the completion of the ITIL intermediate qualifications. Candidates can now make their way to the ITIL Expert level upon successful completion of the intermediate modules.

Sharon Taylor, Chief Examiner, said: "The release of the ITIL Intermediate qualifications marks the completion of over a year of effort by the V3 Examiners. It also marks a first-of-its-kind candidate-focused structure with flexible, modular qualification choices geared towards a variety of learning needs.

Keith Aldis, CEO, itSMF, said in a statement: "We are very pleased to be able to support, engage on and oversee how things are going with the introduction of ITIL qualifications into our industry. Whilst there will, as always, be teething problems with the introduction of any new set of qualifications, particularly one like the new ITIL V3 qualifications and which is such a radical and wide sweeping refreshment to an already well established and successful training and examination programme, itSMF is pleased to see real progress being made by APMG and its partners in its successful development and implementation.