ITIL Expert, Professional with 10 years experience in IT, experience in the field of Contact Center, Service Desk, and IT Services. It has been assumed positions of IT Management in Peru, Colombia and Paraguay, Headquarters, leading teams and implementing various projects locations. Management strategies and management of the Corporation, to align resources, IT services and projects to the needs, operation, growth and business challenges. Extensive experience in IT Service Management, strategic development, project management, risk assessment, information security and the implementation of change and modernization processes. Focused on value-added permanent generation and identification of areas of opportunity. Certifications: EXIN : ITIL Expert, ITILCSI,ITILSO, ITILST, ITILSD y ITILSS. ISFS, CI-SCS, CLOUDF, ITILF. Elastix: ELASTIX CERTIFIED ENGINEER(ECE), ELASTIX SECURITY MASTER(ESM), ECA Altitude Software Certification Uci7.5 Administrator and Supervisor. Audits: Along with Movistar Spain, Movistar Peru, and Movistar Chile. Audits Information Security. Specializations: Networking, Telephony, VoIP, Information Security, CISM.