Serbia

I am is an ITIL V3 certified professional with over five and half years of experience in Production Management (ITIL streams) which includes, Incident Management, Problem Management, Change Management and Release Management. I have been involved with Production Management roles for Global Leaders like, Unilever, Morgan Stanley, The Nielsen Company, etc.

IS Team Leader Customer Services in Philip Morris International - Serbian Affiliate

- Last year moved to Serbia with more than 10 years of professional IT systems implementation experience in the United States - Experience in analyzing system controls, IT processes and procedures to help clients meet their business need, evaluate their IT risks and select, design or implement the best IT solution - Recently lead system controls evaluation project of the entire IT integration platform at a client site. The platform consisted of three systems featuring SAP. Analysis spanned the processes, procedures, technical implementation, design, functional reviews and system controls review of SAP and auxiliary systems. Provided analysis, risks and recommendation for each system. - Frequently attends and presents at Microsoft conferences and other locals seminars on invitation as a feature presenter. Topics cover the best practices needed to successfully audit any IT solution (i.e. ERP or custom packages) as well as the approaches needed to implement ERP packages successfully. - As a last engagement in the United States, worked as a Technical Manager on real-time systems & analytical software packages that allowed professional brokers to electronically trade on Chicago Mercantile Exchange, Chicago Board of Trade, EUREX and New York Mercantile Exchange - Head of the IT Advisory practice with responsibilities to manage people, engagements, share knowledge and develop the IT Advisory practice