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Service Management in a Digital Transformation Strategy | 13th itSMF Portugal Annual Conference
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When: 27th October 2016
Where: Fundacao Portuguesa das ComunicaƧƵes, Lisbon
Lisbon .
United Kingdom

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The world - people, objects, organizations - is increasingly more digital. The exponential growth of mobile devices, the popularity of social networks, the spread of objects connected to the Internet, the increase in the data volume processing capability, the cloud computing and, consequently, the increasing degree of dependence of organizations and people of this digital world leverage the digital transformation.


The Best Pratices in Service Management because of its technology agnostic nature and strongly rooted in the organizational and operational support capacity, will therefore be fundamental for any transformation initiative. In this context, governance processes and ICT service management represent on the one hand, an enhancer element in defining a digital transformation strategy, acting as a competitive advantage and, secondly, ensuring the integration of new and different approaches business, regardless of the technologies adopted.


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