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13th Annual Conference itSMF CZ
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13th Annual Conference itSMF CZ

24/01/2019 to 25/01/2019
When: Date | 24. 1. – 25. 1. 2019
Where: Venue | Cubex Centrum Praha

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13th Annual Conference itSMF CZ - CONFERENCE






"Does ITSM Need a Big Bang?"



Venue | Cubex Centrum Praha

Date | 24. 1. – 25. 1. 2019


Inspire yourself with the experiences of others and make contacts! It's not a bang like a bang.


  1. New trends and approaches in IT

Is DevOps suitable for IT only? Or should the business be involved? Will the new version of ITIL be a big bang? What are the trends in the Service Desk area? What mean the other shortcuts like VeriSM, IT4IT?

  1. Service Management - a basic building block not only for IT

If something does not work, do I have an incident or have a problem? I want to implement changes. Should I use a project manager? Do I need Prince2? What is Service Desk, Incident Management, Problem Management, Change Management? In IT, these are well-known terms. How can the same experience be used in other departments (e.g. HR, Finance, Facility)? Service Management - SM should be used in every company. And not just the IT department. It's not a "big bang theory", it's a best practice

  1. IT Security and GDPR

What is the situation 6 months after the GDPR came to force? Experiences and insights of IT security experts and GDPR. What has changed since 25 May 2018? How is IT Security projected into IT Service Management?

  1. Digital Czech Republic - eGovernment

A special block on public administration, but not just for public administration. We will discuss the following topics:

      eGovernment Cloud (eGC)

o   How does the eGC define the level of security of the information systems operated?

o   What rules will apply to the eGC state and the commercial part of eGC?

o   According to what rules will be purchased eGC services?

o   What are the minimum requirements for SLA in eGC?

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