Welcome to itSMF International

The IT Service Management Forum


The itSMF is the only truly independent and internationally recognised forum for IT Service Management professionals worldwide.

This not-for-profit organisation is a prominent player in the on-going development and promotion of IT Service Management 'best practice' standards and qualifications and has been since 1991, when the UK Chapter commenced as the foundation Chapter.


IT Service Management Forum International (itSMF International), in collaboration with the National University of Singapore-Institute of Systems Science, is pleased to announce the publication of the 2017 itSMF IT Service Management Global Survey report.

Click here for more information

New International memberships now available - Click Here


ITSMF International and ITSMFUK announce PSMF Marketing Partnership


ITSMF International and ITSMFUK have announced that PSMF is now available to ITSMF Chapters and their members across the globe.


What is PSMF?

PSMF is a competency model which defines a professional identity for the service management industry and was developed after extensive market research with enterprises in the Service Management space providing benefits to your individual and enterprise members covering all 42 areas of PSMF and incorporates a real time referral and credit system.


For more information about PSMF, go to:


OR Contact the ITSMF UK Chapter at and ask how PSMF can benefit your chapter and its members 




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The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the agile design of technology enabled enterprise services and delivery of high quality, consistent IT service internally and externally through the adoption of "best practice".

Globally, the itSMF now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 40,000 individuals spread over 50+ Chapters. Click here to read more!

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