Blogs

How to ensure AI improves Service Management and doesn’t simply automate it! A webinar by Katrina Macdermid

The it Service Management Forum is the global community for service management professionals. The quintessential value of the Forum is the same for every member, regardless of location – a place to meet colleagues, share ideas, learn from our failures and success. The itSMF International is pleased to report on the progress for the re-establishment of local Asia Pacific Chapters.

Exploring questions about AI "The thing is, we don't have the answers". This was the concise summary by James Finister at the end of the AI webinar panel which he, Katrina Mcdermid and Simone J Moore had just concluded. Facetiously we could try asking AI for the answers ... but we know it doesn't have them either. So, if we can't give the answers, what are some of the questions that matter.

AI may not feel emotions, but its ability to mimic and influence human responses is reshaping collaboration in Industry.As service management evolves, the intersection of neuroscience, emotional intelligence, and ethical AI raises new questions: Can AI reduce cognitive load, or does it heighten stress? Will it build trust, or push us into the uncanny valley? And how does it shape decision-making?