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itSMF International Board
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Kathryn Heaton - Chair 

Kathryn joined the International Executive Board in January 2015 and has been involved in the Australian Chapter for 10 years, starting in 2004. Kathryn has held many positions in the Australian Chapter including

  • A member of the South Australian committee for 10 years
  • Secretary of the National Board
  • National Events Director, particularly involved in running the Australian conference in August each year
  • Membership Director on the National Board
  • and most recently Chairman of the Australian National Board recently handing this over to Brad Busch after 4 years in the role

Kathryn is the Founder of “LeapSheep”, a company that specialises in Leadership, Collaboration and Networks, to help businesses to build and scale their capability leading to accelerated growth. She left the corporate world after 25 years working in the Service Delivery space for Westpac, IBM, EDS, Hewlett Packard, South Australian Water Corporation and Origin Energy.


Kathryn lives in Adelaide with her Partner and has 3 children - she was motivated to join the International board to increase and improve the capabilities and services that can be leveraged by the chapters. This will help them to improve their value to members leading to a vibrant and knowledgeable community. Kathryn says that “since I joined the International Board I have been impressed and encouraged by the level of collaboration and engagement that we are seeing across the globe, and I will do everything I can to support both the Board and Chapters to build our Forum”  


Kathryn can be contacted on



Michael Imhoff Neilson -Vice Chair

Working with client relations, process design, assessment, education Michael is Chair of the board of itSMF Denmark board and is accountable for strategy, governance and the publications committee.  Michael is also a Member of itSMF International Qualification and Certification Executive Sub  Committee, a Senior member of Danish IT Society (Dansk IT) and a Silver member of ISACA.

His Specialities include: ITSM, ITIL, ISO/IEC 20000, COBIT, MOF, Governance, network management, Management of Organizational Change (MOC)


Michael can be contacted on




Vinay Jain - Director 

IT Professional with close to 20 years rich experience with well known organisations. Adept at managing & leading teams for running successful Technology Support Process Operations; experience of developing and enhancing procedures, service standards for business excellence.

An enterprising leader with the ability to train and motivate cross-cultural teams in optimising their performance levels.


Vinay can be contacted on




Ulf Myrberg - Director of Qualifications,

Certifications, Standards & Communication


Ulf has been a member of itSMF for about 15 years. For the past 8 years he has served as a member of the board of directors of the Swedish chapter. He was also one of the founders of the chapter. He has been member of IPESC and IQaC/IQC since the committees started and has until recently been a member of the Editorial Advisory Taskforce.

Outside his itSMF work he has been working in the ITSM-area for about 20 years. Besides working for HP he has been running his own business for about 14 years. Ulf is the founder and CEO of BiTA Service Management in which he has worked for the last 7 years. A company with 45 employees specialising in consultancy and education in the ITSM-area.

Ulf joins the team at ITSMFI as the Director for Qualifications, Certifications, Standards and Communication and is looking forward to work in the community to safe guard itSMFs interests towards OGC, APMG and other stakeholders in the ITSM community.

He is experienced in starting and running a business in a specific direction. He is very business focused, strategic and result oriented. He would like to extend the transparency in itSMF International and involve all chapters in helping the movement to strive in the right direction. He would like to communicate and involve all chapters in the itSMFI daily work.

Ulf can be contacted on



Barry Corless - Director 


Barry has been volunteering as part of the itSMF family since 2001.  He spent 6 years on the board of itSMF UK culminating in 3 years as chair.  Barry’s day job with Global Knowledge sees him combine a global role of Portfolio Director for Service Management with the UK specific Business Development Director for Best Practices.  Leading the promotion, development and delivery of the Global Knowledge Management Best Practice solutions. A wide ranging set of specialities that include service management, DevOps, programme and project management, enterprise architecture and business analysis. Barry delivers selected strategic consultancy initiatives and specialist bespoke best practice education programmes for Global Knowledge clients.


Barry can be contacted on



Clive Keylard - Director

Clive is passionate about Service Management and the benefits it can bring to individuals and organisations. He has been a member of itSMFnz since 2008 and became President in 2016 after six years as the Treasurer and 1 year as Director Membership/Marketing.

As itSMFnz President he leads a dedicated band of volunteers to provide services and value to members throughout the country. He has extensive experience in customer service roles and a commitment to customer service excellence. His background and experience gives him an insight into the demands and needs of customers and the responses (successful and otherwise) of service providers to these needs.

He currently works at the University of Canterbury as an Application Support Team Leader supporting service delivery of key applications for both staff and students.

Clive likes spending time with this family. 


Administrative Support is provided by itSMF Australia – Contacts are as follows:



Bruce Harvey - Company Secretary

Over a successful career providing consultancy and training to small and medium sized organisations and in multiple management appointments, Bruce has developed extensive experience in corporate governance, enterprise and operational risk management, strategic development, sales and marketing, financial management and administration.

Bruce is a qualified Civil Engineer and Municipal Building Surveyor and hold a Certificate in Co-operative Management and a Masters in Applied Finance.  He is also a graduate of Australian Institute of Company Directors.

Bruce can be contacted on



Michelle Crawford - General Administration 


Michelle commenced her role as the International Administration Officer in July 2014, when Australia was successful in bidding for the Administrative Contract

She also continues in her role as the Admin Officer for the Australian Chapter, which she started in June 2011. 

The administration role encompasses everything from processing the mail, answering phone calls & incoming email enquiries, booking flights and accommodation, paying suppliers, purchasing stationery, looking after petty cash & expense claims, reconciling accounts, processing seminar feedback, updating member information, invoicing, and specifically for the international community, collating International contacts, keeping a register of legal documents, attending International meetings, sending out emails and following up with Chapter Chairs

Michelle has enjoyed a long career in office administration and has many years of experience in a variety of different sectors, including manufacturing, mining, tourism & electrical.

Michelle can be contacted on



Sheryl Kingsley - Marketing Administration 

Sheryl assists the eight Australian State and Territory Branches with their 36 Seminars each year. She has many years experience in Executive Assistant and Administration Manager roles across numerous industries. Sheryl also maintains the Australian & International websites.

Sheryl can be contacted at  



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