Dear Chapter leader,

itSMF International - Correspondence regarding the makeup of the International Executive Board (IEB) of itSMF International - a message to Chapter leaders

A correspondence was recently sent to a number of Chapter leaders, the itSMF International board (both past and present) and a large number of other e-mail addresses within the IT Service Management community regarding itSMF International. As this was an open communication broadcast to a large public audience, the International Executive Board (IEB) was not able to respond directly.

Following a handover meeting between the outgoing board members from 2010 and the new board for 2011 new Portfolios have been set for the coming year and are outlined below.

Press Release: APM Group

The APM Group, Official Accreditor of the ITIL Qualification Scheme, has announced that Cert-IT, based in Germany, been accredited as ITIL Examination Institute. The APM Group's role as OGC's Official Accreditor for the ITIL Qualification scheme, allows it to license Examination Institutes to administer ITIL qualification and accreditation activities.

I am pleased to present the December edition of "At Your Service" the itSMF International magazine.

In this issue you will find features on Green Service Management, Workplace Transition, How to hold a successful conference, ABC, priSM and more.

A number of complementary qualifications are now available and the number is increasing. All of these are given credits in the ITIL® V3 qualification scheme.

itSMF International's inaugural winner of the International Whitepaper competition received his award and trophy at this month's itSMF UK conference awards dinner.

Ian Macdonald, a Senior IT Specialist at The Co-Operative Financial Services, collected the award at the event in London on the 8th November from the itSMF International Chairman David Cannon. David commented "We're very pleased to be able to commend the excellent work of itSMF members around the world with this fantastic competition, and in particular Ian's whitepaper which demonstrates the real value that itSMF and our members can deliver."

The itSMF Belgium 2011 Conference "Leadership leads the way" will be taking place on the 17th of  March 2011 at Metropolis Antwerp.

The itSMF Norway 2010 Conference "Heal the World - with ITIL" will be taking place on 22- 23 March 2011 at the Clarion Hotel Oslo Airport.

The itSMF Noway Chapter is now looking for potential sponsors and exhibitors for this event, and full details are in the attached document.

The itSMF AGM and Chapter Meeting in Kuala Lumpur was a great success.

Much of value was achieved and an excellent spirit of cooperation, collaboration and good will prevailed. Though it was not possible for all European chapter heads to make the meeting, it was, nevertheless, an important recognition of the huge Asian market for Service Management that it was held in Malaysia.

Bob Sterbens, President-elect of itSMF USA was kind enough to film a series of interviews after the event. They can be found here:

The itSMF International AGM on the 16th October 2010 appointed Alejandro Debenedet (Argentina), Hon P Suen (Hong Kong), Sallie Kennedy (USA) and Ulf Myrberg (Sweden) as Directors on the Executive Board

These new Directors join the existing Directors, David Cannon, Marianna Billington and Michael Kum on the board and the new board takes over on the 1st January 2011. David and the current board extend their congratulations and welcome to the new Directors. The AGM thanked the outgoing Directors for their hard work over the previous year.