The past year has been very busy for itSMF Publishing, and the fruits of our labours are now available for the ITSM community to enjoy.  Please read the attached document for information about the five new book titles now available from itSMF Publishing.

The 2011 itSMF Germany Conference - "Future of ITSM" is taking place on 5th and 6th of December in Kassel. A broad mix of professionals present on future developments of and requirements service management has to deal with.

Topics like BYOD (Bring Your Own Device), Mobile Device Management, IT Sourcing, Web2.0 technologies in ITSM as well as ITSM core issues like Relationship Management at the Service Desk, Implementing and Operating ITIL Processes will be analyzed and discussed in detail.

The it Service Management Forum Ireland (itSMF.ie) recently hosted the Information Technology Infrastructure Library (ITIL) 2011 Edition road show for both members and non-members of the chapter.

The ITIL 2011 edition is the first significant update to the Lifecycle Suite since 2007, published in July of this year. For service managers who rely heavily on ITIL guidance in their day-to-day work, and for those involved in ITIL education and consultancy, it is essential to understand what has changed and why, and what the revisions mean for the ITIL community.

The ITIL 2011 Edition road show brings together authors and mentors from the recent ITIL Update project to explain what the ITIL 2011 Edition means for service management practitioners, managers and advisors. Speaking at the event were Colin Rudd and Stuart Rance, key contributors in the new edition.

While the underlying ITIL guidance and principles remain unaltered, various processes and concepts have been introduced or revised to help clarify and strengthen the ITIL message and reinforce its unique position within IT service management.

itSMF International is pleased to announce the winner of the 2011 Whitepaper Competition. This year's event was won by Peter Brooks from itSMF South Africa with a paper entitled "Business Analysis and Service Management - How BABOK complements ITIL"

The entries this year were of a very high standard and I would like to thank our judging panel for the efforts made to select the winning paper.

Peter has received an iPad2 for his efforts. The paper is available here for download.

itSMF Belgium wishes to explore the improvement potential for present and future service management activities. Our 2012 annual conference aims to be the scene for a call towards the ITSM community to leave behind operational enigma's and to "live the business".

As in previous years we are looking for speakers that will explore how IT and the business can integrate to provide greater value to organisations. The following themes are what we are looking for presenters to cover...

The 2012 itSMF Norway Conference - "Simply the best with ITIL" is taking place on 14th & 15th March 2012 at the Clarion Hotel Oslo Airport.

They are now looking for Exhibitors and Sponsors for this event and attached to this article is a detailed Invitation to Exhibitors & Sponsors for the itSMF Norway 2012 Conference.

For further information please e-mail itsmf@itsmf.no

Find out what the ITIL Update means for you direct from the authoring team on 11th October 2011 (09:00 - 16:00)

ITIL 2011 - the first significant update to the Lifecycle Suite since 2007 - was published on 29th July. For service managers who rely heavily on ITIL guidance in their day-to-day work, and for those involved in ITIL education and consultancy, it is essential to understand what has changed and why, and what the revisions mean for the ITIL community.

Welcome to the August/September issue of At Your Service the official magazine of itSMF International.

Submissions for upcoming issues are welcome, please contact Chief Editor, Kirstie Magowan by email
kirstie.magowan@itsmfi.org

We would like to invite you to attend the annual All-Russian conference "itSMF Russia" «IT's all about Service Management», September 8-9 in Moscow. World class Professionals from the US, Czech Republic, and The Netherlands will share their experience with you in the field of management Iф. Don't miss this opportunity! Participation is free.

The itSMF Norway Conference organising committee are intested in exhibiting and sponsorship interest for their 2012 Conference which takes place on 14 & 15 March 2012 at the Clarion Hotel Oslo Airport.

If you are interested for further details please review the attached document (in English) with updates and details along with contact details.