The Hong Kong Chapter held the fourth Annual General Meeting in the evening of 5th June, 2009.

We would like to inform the itSMF Chapters of an important change to the translation process that affects many of you.

For the last two years Mark Lillycrop has managed the translation project for itSMF International, and has been your single point of contact (SPOC) for all publications business. It wasn't an easy job and was complicated by restrictions in the contracts that were in place at the time. We would like to thank Mark for his excellent work on the project.

The Chapters of Slovenia, Croatia, Serbia, Bosnia & Herzegovina and Macedonia held their 3rd itSMF Regional Conference, held this year at Lake Ohrid, Macedonia and hosted by the itSMF Macedonia Chapter.

Here you can watch the video-clips and interviews with some of the presenters at the 3rd itSMF Regional Conference in Ohrid, Republic of Macedonia, held on the 28-29th of May this year. The main topics of this two-day event were:

The APM Group, which is responsible for the ITIL Examination Scheme, has announced that the Information Communications Technology Infrastructure Management (ICTIM) qualification has been granted 'Complementary Qualification' Status within the ITIL V3 qualification scheme.

BCS-ISEB is delighted that this is the first qualification to be granted this status so that candidates who wish to take or who have already taken the ICTIM qualification will therefore gain 3.5 credits for this qualification within the V3 Scheme which can contribute towards their ITIL V3 Expert certification.

itSMF UK and TSO have announced a new edition of the hugely popular pocket guide the ITIL V3 Foundation Handbook, co-branded with itSMFI.

Fully revised to reflect the new ITIL Foundation syllabus (May 2009), this is the only pocket guide that offers fully up-to-date ITIL V3 guidance for students and managers alike. It's a quick reference tool for those interested in ITIL V3 and it offers basic information around each process and function in the lifecycle, with cross-referencing to the core books for more in-depth reading.

"Exploitation des Services" (Service Operation) is available in two versions - book (ISBN 9780113311477) or PDF (ISBN 9780113311484), and joins the recently announced French version of the "Introduction to the ITIL Service Lifecycle" (book 9780113311453 and PDF 9780113311491). These translations were the result of many hours of dedication by members of itSMF France, supported by reviewers from the other French-speaking chapters.

ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. It is used by hundreds of organisations around the world

itSMF USA announced today that it has joined forces with the creator of the Headway Program, Jeanette Smith from one-3-right, part of the SED-IT Consortium to help unemployed IT professionals who are anxious to increase their marketability by earning an industry-recognized certification in IT Service Management or Project Management.

A new era in ITSMF International's publication strategy begins today with the appointment of Mrs Kirstie Magowan as its new Chief Editor.

As part of the itSMF International's ongoing strategy to further  develop and promote ITSM thought leadership to our members, the Chapters of itSMF world-wide agreed during their Annual General  Meeting, to support and contribute to a new initiative to strengthen and build intellectual capital and thought leadership for the movement.

Press Release: The APM Group, which is responsible for the ITIL Accreditation and Qualification scheme, has announced that CSME has become an accredited Examination Institute (EI).

CSME has been providing ITIL Certification Services to the US for the past seven years. It sought accreditation as an ITIL EI from The APM Group after careful consideration on how best to service the US market.

The full Press Release is attached