Publications News

ITSMF International is pleased to announce that the following titles are now available in the ITSM Library:

• Foundations of IT Service Management based on ITIL(r) V3
• IT Service Management based on ITIL(r) V3 - A Pocket Guide
• Introduction to IT Service Management

Any concerns that itSMF International has expressed regarding these books have now been resolved. We encourage the chapters to decide whether the publications deliver additional value to their members.

We also encourage all chapters to promote the full ITSM Library range of titles, alongside the official ITIL core material from TSO and complementary titles published by itSMF chapters, and to make them available to members and customers around the globe.

itSMF as an organization is expanding the amount of material available to members through its publishing and partnership operations which means that we are consolidating our position as the premier Service Management forum.

Foundations of IT Service Management Based on ITIL® V3 is also available in German and Dutch, with Spanish and Italian due in July and French in August.

IT Service Management Based on ITIL® V3 - A Pocket Guide is also available in German, Dutch and Italian

Paul Martini
itSMFI

itSMF International has introduced a number of new publications into the ITSM ibrary.

“ISO/IEC 20000 – An Introduction” is a groundbreaking new guide to the international service management standard. A companion volume to the recently announced “Implementing ISO/IEC 20000 Certification”, the Introduction examines the basic processes and functions within IT Service Management and describes the key ISO/IEC 20000 concepts and definitions that are in use across the world. The book builds on this foundation
by explaining how these concepts can be applied to ANY Service Management framework.

Also announced this week are the German and Italian translations of “IT Service Management based on ITIL V3 – a Pocket Guide”. The Pocket Guide offers a quick reference to ITIL V3, providing an invaluable aid for all Service Managers and ITSM practitioners.

Lastly, itSMFI has announced the Japanese edition of “IT Governance based on COBIT 4.0”. This
Management Guide serves two purposes. First, it offers a quick reference to IT governance for those who are new to this field of work. Second, it provides a high-level introduction to ISACA's open standard COBIT 4.0, which will encourage further study. This guide follows the process structure of COBIT 4.0 but adds supporting information.

For further details, visit your local chapter bookstore or www.itsmfbooks.com.

Alignment White Paper: ITIL V3 and ISO/IEC 20000

OGC have commissioned a number of white papers which are aimed at supporting the ongoing development, effectiveness, and practical application of ITIL. The Alignment White Paper series illustrates how the ITIL portfolio aligns with other standards.

The latest one in the series is about the alignment between ISO/IEC 20000 and ITIL V3 which has been written by Dr Jenny Dugmore and Sharon Taylor.

Download: Alignment White Paper: ITIL V3 and ISO/IEC 20000 Adobe PDF format

itSMF International has announced "Implementing ISO/IEC 20000 Certification – the Roadmap" as its latest addition to the ITSM Library. The book is aimed at companies planning to achieve full accreditation within the international standard.

A thorough and practical guide, the book has been put together by experts with real experience of how ISO/IEC 20000 works in the real world.

• Part A offers a step-by-step description of the ISO 20000 implementation process.
• Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation.

The guide is unique in that it not only describes the implementation process, it also suggests solutions to common problems and setbacks. Readers will find that this book becomes a key asset in delivering a practical, down-to-earth implementation program.

For further information visit http://www.itsmfbooks.com/product_info.php?products_id=199&osCsid=b8eebf07ea10af95e8a837ebbaa4ada4

Now on the OGC Best Management Practice website the full 'terminology' sections of key OGC best management practice titles are available to download in multiple languages in PDF and Word format.

ITIL Version 3

• Brazilian Portuguese Translation
• Danish Translation
• English
• European Spanish Translation
• French Translation
• German Translation
• Hungarian Translation
• Italian Translation
• Japanese Translation
• Korean Translation

ITIL Version 2

• IT Service Management - English

To read the full terms and conditions to download these version please go to http://www.best-management-practice.com/officialsite.asp?FO=1230366&action=confirmation&tdi=575004 

ITIL V3 Alignment White Papers - In this paper, the interfaces with another IT framework, the Application Services Library, are further described. There are both similarities and differences between ITIL and ASL.

Both frameworks recognize added value in the other and the ASL BiSL Foundation and TSO, the publisher of ITIL, have produced this white paper in order to provide guidance and understanding about the synergy and distinctness of each framework. This publication explains how both ITIL v3 and ASL define and address the Applications domain and provide the reader with an insight into how the frameworks can best be applied. Living Apart Together could qualify the relationship between ITIL v3 and ASL. They both have many common interests and frequently (have to) interact but it’s also nice to have a home of your own.

The Alignment White Paper series illustrates how the ITIL portfolio aligns with other standards. The three white papers cover ISO, Guidance for IT Governance (CoBIT), and the first to be published Guidance for Applications Management (ASL).

These white papers have been commissioned by OGC and they are aimed at supporting the ongoing development, effectiveness, and practical application of ITIL.

Please download the file from the Best Managaement Practice website

itSMF UK, in association with the Best Management Practice Partnership, has published "An Introductory Overview of ITIL V3"

itSMF International has announced Chinese language versions of two of the most popular titles in the ITSM Library. Service Agreements for IT Management: A Management Guide provides a comprehensive overview of service management, together with a framework for the implementation of service management, and models for the development of a service catalogue and for the negotiation and development of service agreements. Metrics for IT Service Management considers the design and implementation of metrics and offers a general guide to the use of metrics as a mechanism to control and steer IT service organizations. Details of the Chinese language versions can be found via the following links: Service Agreements for IT Management http://www.itsmfbooks.com/product_info.php?products_id=850 Metrics for IT Service Management(http://www.itsmfbooks.com/product_info.php?products_id=849

Sharon Taylor, Chair of itSMF International is delighted to announce Alex Kist as the organisation's Vice-Chairman. Alex is one of the new International Executive Board (IEB) members for itSMF International, who took up office in January 2008.

Sharon said;

"I am delighted after discussing this matter with the IEB, to announce that Alex Kist, who is also know so well to many of you, has taken up the position of Vice-Chairman. I have spoken with Alex about the role and both I and the rest of my colleagues on the IEB agreed that he is more than qualified to carry out the duties required of the Vice Chairman. He will be a great asset to the Board in this capacity".

She has also confirmed that Robert Stroud will take on the position as Treasurer for the organisation.