itSMF Chapter News

The 2011 itSMF Norway Conference will take place on March 22-23 2011 at the Clarion Hotel Oslo Airport.

The first in the new style itSMF UK Webinar's with a topic of "Measuring for Performance" will be taking place on Tuesday 14th September starting at 14:00, and lasting for 1 hour

For many years, itSMF promotes the spread of IT Service Management best practices in Italy and many
organizations have started their journey in order to adopt them. The subject of our Conference is "IT Service
Management: where we are and where we want to go". From one side the goal is to explore the situation in our
country, the level of maturity achieved and the main difficulties found. From the other side the attention will be
focused on the future, to understand which are the next steps that organizations are undertaking to improve their
maturity.

The SFIA Foundation skills update newsletter for June 2010 has been published and is attached to this article as a downloadable PDF

This includes articles on:

• CompTIA - Certifying technicians
• Sustainability with SFIA version 4G
• The Green Challenge
• Skills Management Conference 2010
• Strategy for further success - Board update
• Ian Rickwood retires
• The Last Word

Due to the damaging floods in Nashville, the Gaylord Opryland Hotel and Convention Center sustained heavy damage and will not reopen until October or later. Because of our commitment to the region and to our attendees, we moved quickly to relocate as close as possible to the original site while maintaining the same event dates. We are pleased to announce that the Kentucky International Convention Center in Louisville, Kentucky has provided us with a fabulous new venue for itSMF USA Fusion 10.

itSMF Ireland (www.itsmf.ie) are pleased to announce that their AGM will take place in the Camden Court Hotel, Dublin on Thursday May 27th. This is a key event for the Chapter and we encourage all members to make every effort to attend.

Preceding the AGM we are delighted to announce that one of our own members, Mark O'Loughlin will launch his new book The Service Catalog.

For 10 years, the itSMF USA Fusion convention has given Service Management professionals the opportunity to learn directly from those people in the industry who have firsthand experience conquering challenges and developing solutions.

The itSMF New Zealand 2010 Conference will be held at Rendezvous Hotel, Auckland on 19th
- 21st May 2010.

It is targeted at all IT Service Management Professionals, including strategic thinkers and decision makers, practitioners, consultants and analysts.

The conference programme includes keynote sessions from industry thought leaders, interactive workshops, case studies and presentations. There is a wealth of information for you to tap into and further enhance through networking opportunities throughout this great event.

This year, itSMF España offers 3 prestigious events that will bring the most influential members of the IT Governance and Service Management community together to share their experiences and papers with others in this field. Presenting at one or all of these Conferences awards prestige for you and your organization.

Your unique experience and perspective is important to us, as we seek a broad variety of presentations from national and international companies, public administrations, universities and industry leaders.

Two years of IT Service Management Forum Slovakia existence were celebrated in December 2009. Second annual general assembly was held on February 18th 2010 in Bratislava.

The itSMF UK Annual Conference and Exhibition call for papers is now open.  The conference is taking place on the 8th & 9th November in a brand new location - The Novotel London West Hotel. 

We are asking potential speakers to submit their papers within one or two of the chosen five areas:

• Lessons Learned
• Continual Service Improvement
• People
• Tips & Techniques
• Back to Basics

The deadline for submissions is the 8th March 2010. 
Good Luck!

The itSMF Finland conference 2010 "Mind the Gap" will take place on the 7-8th of October, 2010, at Dipoli congress center in Espoo.

The Call for Papers is now open for submissions and the guidance document is attached

For further details about this conference please visit  http://www.itsmf.fi/konferenssi-2010

itSMF USA Announces New Program on behalf of itSMF International - Professional Recognition for IT Service Management (priSM)

We are pleased to announce that the itSMF UK Conference this year will be held at the newly refurbished and centrally located Novotel London West, on the 8th & 9th November.

After a successful Conference last year on March 19th 2009, itSMF Belgium is preparing for its next conference.

The 2010 event will take place on March 18th 2010 at Metropolis,  Antwerp.

As in previous years we are seeking for service management key players and highly skilled rofessionals who are willing to share their experiences on service management.

Theme: "Economy of effort" – making better use of staff in challenging times
When: 2nd December 2009
Where: The BIS Conference Centre, Victoria Street, London

This year's conference from SFIA (Skills Framework for the Information Age) will focus on just how to get the most from the most important resource your organisation has - its people.

itSMF Egypt Chapter has held a joint session with HERO (The Microsoft Egypt IT Pro Community, one of itSMF Egypt partners) on Sunday Nov. 15th, around the topic ITIL Overview.

The session was hosted by Microsoft Egypt, and offered for free to members of the IT community in Egypt. The session started by introduction to the itSMF organization and the Egyptian chapter, and then followed by a walkthrough ITIL V3 modules overview, all presented by volunteer itSMF Egypt members, and extended for a full day.

The Board of Directors of itSMF Italy on Monday 26 October elected a new President in the person of Alessio Cuppari.

I'm really proud to represent itSMF Italy, an association that has experienced steady growth over time and has managed to attract people who see in IT Service Management an important resource for IT.

I wish to thank on behalf of the entire Board of Directors our outgoing President, Stefano Bellin, who had to leave his post because of his increasing work commitments (we are a 'group of "volunteers").

itSMF Malaysia held their 2nd Annual Conference on Thursday, October 22, 2009, at Cititel Mid Valley hotel, Kuala Lumpur. The Conference is the second since it's inception in 2008, and drew more than 177 partipants.

This year's event promised to be more interesting than last - with its catch phrase "ITSM- implement value-added solutions".
We highlighted more than 10 vendors who are experts in processes, tools and leaders in the industry, with a record 14 speakers running 2 parallel tracks in the afternoon.

itSMF Sweden (www.itsmf.se) have now reached a milestone with 2000 members in our chapter. Since the chapter was founded in November 2002, we have had a continuous growth that has strengthened our profile as the leading organization in IT Service Management in the Swedish market.