itSMF Chapter News

Ladies and gentlemen, this is your Captain speaking. If there are any inspirational speakers among the passengers, please contact the staff. We have a situation that requires your expertise on October 4th-5th 2012.

itSMFnz would love to hear from anyone who is keen to share their experience with others through presenting at this year's conference. The conference will be 12 - 14 June 2012 in Wellington, New Zealand.

The call for speakers is open until 28th February; don't miss out! Please also let your colleagues and customers know and encourage them to consider being involved!

Prague (December 2011) - At the 6th ItSMF Annual Conference of the Czech Republic, subtitled "How to draw business into IT management," which took place on 9 November 2011 in Prague, the winners of the first year of competition for the best project in the field of IT Service Management were announced. The project of Devoteam titled "Weezy - Sharing know-how and information" focused on management of knowledge (Knowledge Management) won first place.

The 2012 itSMF Swedish Conference is taking place on March 20th and 21st in Stockholm with the theme "The Sixth Sense - A step into the future". The conference focuses on future requirements and opportunities for IT Service Management with a global focus and several international speakers.

You are welcome to attend as a delegate and we have also opportunities for sponsors to meet the Swedish ITSM market.

The 2011 itSMF Germany Conference - "Future of ITSM" is taking place on 5th and 6th of December in Kassel. A broad mix of professionals present on future developments of and requirements service management has to deal with.

Topics like BYOD (Bring Your Own Device), Mobile Device Management, IT Sourcing, Web2.0 technologies in ITSM as well as ITSM core issues like Relationship Management at the Service Desk, Implementing and Operating ITIL Processes will be analyzed and discussed in detail.

The it Service Management Forum Ireland (itSMF.ie) recently hosted the Information Technology Infrastructure Library (ITIL) 2011 Edition road show for both members and non-members of the chapter.

The ITIL 2011 edition is the first significant update to the Lifecycle Suite since 2007, published in July of this year. For service managers who rely heavily on ITIL guidance in their day-to-day work, and for those involved in ITIL education and consultancy, it is essential to understand what has changed and why, and what the revisions mean for the ITIL community.

The ITIL 2011 Edition road show brings together authors and mentors from the recent ITIL Update project to explain what the ITIL 2011 Edition means for service management practitioners, managers and advisors. Speaking at the event were Colin Rudd and Stuart Rance, key contributors in the new edition.

While the underlying ITIL guidance and principles remain unaltered, various processes and concepts have been introduced or revised to help clarify and strengthen the ITIL message and reinforce its unique position within IT service management.

itSMF Belgium wishes to explore the improvement potential for present and future service management activities. Our 2012 annual conference aims to be the scene for a call towards the ITSM community to leave behind operational enigma's and to "live the business".

As in previous years we are looking for speakers that will explore how IT and the business can integrate to provide greater value to organisations. The following themes are what we are looking for presenters to cover...

The 2012 itSMF Norway Conference - "Simply the best with ITIL" is taking place on 14th & 15th March 2012 at the Clarion Hotel Oslo Airport.

They are now looking for Exhibitors and Sponsors for this event and attached to this article is a detailed Invitation to Exhibitors & Sponsors for the itSMF Norway 2012 Conference.

For further information please e-mail itsmf@itsmf.no

Find out what the ITIL Update means for you direct from the authoring team on 11th October 2011 (09:00 - 16:00)

ITIL 2011 - the first significant update to the Lifecycle Suite since 2007 - was published on 29th July. For service managers who rely heavily on ITIL guidance in their day-to-day work, and for those involved in ITIL education and consultancy, it is essential to understand what has changed and why, and what the revisions mean for the ITIL community.

We would like to invite you to attend the annual All-Russian conference "itSMF Russia" «IT's all about Service Management», September 8-9 in Moscow. World class Professionals from the US, Czech Republic, and The Netherlands will share their experience with you in the field of management Iф. Don't miss this opportunity! Participation is free.

The itSMF Norway Conference organising committee are intested in exhibiting and sponsorship interest for their 2012 Conference which takes place on 14 & 15 March 2012 at the Clarion Hotel Oslo Airport.

If you are interested for further details please review the attached document (in English) with updates and details along with contact details.

The itSMF Norway 2012 Conference is taking place on 14th & 15th March 2012 at the Clarion Hotel at Oslo Airport.

Would you like to be a speaker? - or do you know anyone who ought to give a presentation?

We want to hear from you if you would like to give a presentation at Scandinavia's largest IT Service Management conference! Or if you know of anyone we ought to invite to give a talk.

The conference theme is Building Bridges, which is aimed at IT Service Management from the strategy for improvement, which summarizes the presentations where we go from Theory to Practice and from technology to services. You get to listen to the two international speakers in IT Service Management: Colin Rudd and
Alejandro Debenedet.

The 5th South East Europe itSMF Conference will take place in Belgrade on 1st
June 2011

For more details about the event, conference programme, ITSM exhibition, sponsorship opportunities, hotel accommodation and how to get there, please use the following link:

http://www.itsmf.org.rs/drupal/content/itsmf-see-2011-event

The itSMF Belgium 2011 Conference "Leadership leads the way" will be taking place on the 17th of  March 2011 at Metropolis Antwerp.

The working Group WG06 - tool and processes in organization itSMF Slovensko organizes the international Work shop day / WSD2010 "Orchestration and automation ITIL/ITSM processes.

Several presentations and interesting lectures are planned. The gold speaker of planned event is Vernon Lloyd with his lecture, one of the fathers of philosophy of ITIL and author of numerous books dealing with the topic of ITIL.

This event will take place on 14.10.2010 in otel Matyšák in Bratislava, SLOVAKIA.

The 2011 itSMF Norway Conference will take place on March 22-23 2011 at the Clarion Hotel Oslo Airport.

The first in the new style itSMF UK Webinar's with a topic of "Measuring for Performance" will be taking place on Tuesday 14th September starting at 14:00, and lasting for 1 hour

For many years, itSMF promotes the spread of IT Service Management best practices in Italy and many
organizations have started their journey in order to adopt them. The subject of our Conference is "IT Service
Management: where we are and where we want to go". From one side the goal is to explore the situation in our
country, the level of maturity achieved and the main difficulties found. From the other side the attention will be
focused on the future, to understand which are the next steps that organizations are undertaking to improve their
maturity.

The SFIA Foundation skills update newsletter for June 2010 has been published and is attached to this article as a downloadable PDF

This includes articles on:

• CompTIA - Certifying technicians
• Sustainability with SFIA version 4G
• The Green Challenge
• Skills Management Conference 2010
• Strategy for further success - Board update
• Ian Rickwood retires
• The Last Word