Two new Chinese titles announced for the ITSM Library

itSMF International has announced Chinese language versions of two of the most popular titles in the ITSM Library. Service Agreements for IT Management: A Management Guide provides a comprehensive overview of service management, together with a framework for the implementation of service management, and models for the development of a service catalogue and for the negotiation and development of service agreements. Metrics for IT Service Management considers the design and implementation of metrics and offers a general guide to the use of metrics as a mechanism to control and steer IT service organizations. Details of the Chinese language versions can be found via the following links: Service Agreements for IT Management http://www.itsmfbooks.com/product_info.php?products_id=850 Metrics for IT Service Management(http://www.itsmfbooks.com/product_info.php?products_id=849