TOH Hoo Hock

Posted October 20th, 2010 by h3toh4
in
City: 
Singapore
About Me: 
I have designed (not from scratch, of course) a set of ITIL Service Support processes for a MNC infrastructure team. The processes have been implemented not only in Singapore, but also in other sister companies in the AP region. Currently, I am working on to improved the current process to achieve a higher level of ITIL, as set in the management policy target. Looking forward to exchange information with all of you,