Seminar: The Beating Heart of Service Management – Service Desk, Incident & Problem

Whether you're using ITIL (in any version) or just good IT Service Management (ITSM) there is centre to the ITSM in your business. Irrespective of new tools, new technologies and new strategies this centre still remains the constant. And despite the changes your business goes through this centre still needs to remain the beating heart of ITSM for your organisation, absorbing all the changes around it and making sure that not only do the lights stay on, but they are as efficient and effective as possible.

Often overlooked in these heady days of ITIL version 3, Cloud Computing and Green IT - your Service Desk alongside Incident and Problem management are still the most important part of your ITSM operation. And despite being so, since we began supporting "IT" some organisations still do not use them as well as they should.

This seminar will give valuable insight into how this 1 function and 2 processes can be powerful within an organisation and how you can harness them to deliver more to your business. From cultural change through to organisational efficiency, this event will help to get your ITSM Heart beating strongly.

Featuring speakers from SDI Europe, Atkins Global, Thomson Reuters and Severn Trent. Plus the opportunity to purchase books from the itSMF UK bookstore.

Why Attend?
• Ensure your front line Service Management is delivering quality to your customers
• Make cost savings through improved Incident & Problem management - and through first time fixes at the Service Desk
• Drive high customer satisfaction
• Learn from people who have delivered excellence across their Service Desk, Incident & Problem management

Copy and paste the following link for further information about the speakers and their presentation:
http://www.itsmf.co.uk/News/Events/ServiceDeskSeminar29Sept10.aspx

If you have any queries regarding itSMF UK events please don't hesitate to contact the team on +44 (0) 118 918 6500