Rosa Savino
Posted February 16th, 2008 by savinorosa
ITSM Expertise
- Business/IT Service Continuity
- COBIT
- Continual Service Improvement
- ITIL Qualification/Certification
- Six Sigma
ITSM Personal Interests: Continual Service Improvement, ISO/IEC 20000, Service Design, Service Strategy, Service Transition
City:
Caracas
About Me:
A professional with over 20 years in Information Technology focused on IT Service Management, SLAs and OLAs definition, Business Continuity and Disaster Recovery, Development of IT Services, Six Sigma and continuous improvement for IT Projects, Implementation of large scale IT Projects (CRM, OSS, Data Center, amongst others) and ITIL Foundation instructor
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