Nancy Larson

Demonstrate strengths in service delivery management, client satisfaction, decision making, innovative problem solving, trend analysis, process champion, and teamwork. Integral, service delivery leader, on $100M global account, with 700+ employees internally. Focus on building rapport with client, to ensure client verbal and written communications, result in two way relationship so that any delivery roadblocks can be mutually resolved. Enhance relationships between all internal and external service operation areas: Event, Incident, Request, Problem and Access and the related relationships with Change/Release, Capacity, Configuration, Availability and Service level.