Measuring for Performance Webinar - 14th Sept 2010

The first in the new style itSMF UK Webinar's with a topic of "Measuring for Performance" will be taking place on Tuesday 14th September starting at 14:00, and lasting for 1 hour

Introduced by Ian Aitchison from sponsors (LANDesk Software) with the main presentation by Dave Redmond (Audit Commission).

This event is free to register for.

Booking Link: http://www.itsmf.co.uk/Events/Webinars/webcast-Sept2010.aspx

Webinar Synopsis

Measurements - where do you start? What can you measure? What should you measure? How should you measure it? So many questions!

It is often said that measuring something can change the behavior of individuals. This can be used tactically by identifying a number of key measurements and providing report information in a meaningful format which will enhance the overall performance of service management. This webinar focuses on how putting the right measurements in place can help increase performance and even staff motivation.

Speakers

Ian Aitchison (LANDesk Software)

Ian Aitchison is Technology Director at LANDesk. As technology director his role is to both define and communicate LANDesk's solution strategy in line with organisation best practice. This role also aims to communicate the potential
benefit and business value of LANDesks broad portfolio of solutions. Ian also regularly briefs industry analysts as well as guiding LANDesk's own technical sales teams in how to communicate the value of their solutions.

Dave Redmond (Audit Commision)

Dave Redmond has worked in Infrastructure services for over twenty years and worked in several enterprise businesses within the UK. Over the years his background in systems design, deployment, support and ongoing maintenance have
shaped his thinking and his approach to service reporting.

Presentation Outline

"Measuring something can change the behaviour of individuals" or so it's said. But to achieve this any metrics supplied must be consistent and creditable. People, also have to believe in them.

How many times have you heard "The financial system was available 99.98% last week" and how many times have you thought - prove it!

Hopefully we shall and in a way you'll believe.

Main Takeaway Points:

• Resources are at a premium and so are the expectations of the business. We need to measure in a way which provides true value as efficiently as possible.
• Belief in the figures is as important as the figures themselves.
• Obtain one figure or one graph as a KPI, ensure people believe it in and base your actions upon it.

This webinar is free to register for and we thank LANDesk Software for Sponsoring this event. 

Registration Link	Sponsored By