itSMF UK Seminar - Understanding the Value of Service Transition Management

For many years there has been a barrier between
Development and IT Support which significantly impacts the quality of existing
services. This is largely caused by a lack of communication of requirements,
lack of clearly defined processes and quality gates, and late engagement with
IT Support. The Business Sponsors have long ago grown tired of the inevitable
finger pointing of blame and see this solely as and IT issue. This has been
addressed in ITIL V3 by the introduction of full Lifecycle Management of IT
Services and a more holistic approach to the delivery of new and changed IT
Services into the Live Environments.

Service Transition Management is all about balancing the needs of the business
against the risks of impacting existing services. The new ITIL V3 Service
Transition processes bridge the gap between Development and Run Communities,
acting as an enabler to solve the key dilemmas facing Programme Managers &
IT Service Managers in today's challenging economic times.

This one day seminar is a master class in "how to succeed in the introduction
of Service Transition Management" providing several real examples from leading
end user members. They will show how, through the introduction of key controls
and processes, Programme Managers and Service Managers can meet their key
objectives to deliver on time, with quality assurance, whilst reducing
development costs and ultimately reducing the Total Cost of Ownership. This is
a must for Programme Managers and Service Managers who are keen to see a
difference in the way that major projects are delivered in their organisations
and a chance to meet like-minded professionals, keen to share their
experiences.