itSMF UK - October 2009 itSMF UK e-Symposium - Making the Business Case for Service Mgt

Posted October 1st, 2009 by ChrisR
in

 

The October 2009 online itSMF UK e-Symposium will be taking place on October 15th between 2pm - 4:05pm (GMT +1) online at http://itsmf.brighttalk.com (you will need to register separately for this Free event).

Topic: Making the Business Case for Service Management

The presentations/speakers are:

  • How to identify IT Metrics that your business understands and appreciates - Attwell Williams (BMC Software)
  • The SM Business case - creation, sponsorship and approval - Matthew Burrows (BSM Impact)
  • Navigating through the Risks and Challenges of implementing IT Projects with ITIL V3 - Jerry Kopan (MountainView)

 

This itSMF UK e-Symposium event is sponsored by BMC Software and for details of the presentations (and to register) please go to http://itsmf.brighttalk.com/

For those who are unable to join this meeting an archived version with be available 4 working days after the event at http://itsmf.brighttalk.com/recorded-events.
You will also be able to listen/view to any of the past events at this location.