itSMF UK e-Symposium - Service Strategy - 18 June 2009

The June 2009 online itSMF UK e-Symposium will be taking place on June 18th between 2pm - 4:05pm online at http://itsmf.brighttalk.com (you will need to register separately for this Free event).

Topic:  "Service Strategy"

Event Synopsis: You wouldn't undertake even the most menial project without having a clearly understood strategy and a plan to reach the desired goal.Service Management is no different. A critical success factor for producing business value from Service Management, is first having clearly articulated reasons for all of the investment and effort related to Service Management. During this e-symposium, we'll explore the elements that need to go into an effective Service Strategy from value identification to risk mitigation and how this can be applied to drive success for your organisation.

The speakers are:

• Ivor Macfarlane (IBM)
• Bill Powell (IBM)
• Kevin Holland (NHS Connecting for Health)

This itSMF UK e-Symposium event is sponsored by IBM and for details of the presentations (and to register) please go to http://itsmf.brighttalk.com/

For those who are unable to join this meeting an archived version with be available 4 working days after the event at http://itsmf.brighttalk.com/recorded-events.
You will also be able to listen/view to any of the past events at this location.