itSMF UK e-Symposium - Next Generation Service Desk - 19 March 2009

Posted March 2nd, 2009 by ChrisR
in

The next itSMF UK e-Symposium, organised by itSMF UK, will be taking place on March 19 2009.

The details of this FREE to Register Event are:

  • Date: 19 March 2009
  • Topic: Next Generation Service Desk
  • Time: 14:00 (GMT) to 16:05 (GMT)
  • Registration: http://itsmf.brighttalk.com
  • Speakers: Kevin Kimber (Service-Now), Pandian Athirajan (IBM), Jules Collett (Fujitsu) followed by Round Table. 
  • Sponsored: IBM

Your service desk delivers critical support to the entire organization by keeping key business systems and services available and reliable. As your infrastructure becomes increasingly complex, problem resolution becomes more time-consuming and costs to maintain quality services escalate. This online conference will cover the changing role of the service desk and how customers are evolving it to manage service requests with fewer touches by leveraging automation.