itSMF UK announces new title for Service Level Management specialists

itSMF UK has announced the publication of 'Service Level Management - a Practitioner's Guide'. This is the first of a new series of guides that draw on the expertise of the chapter's network of Special Interest Groups. Offering a practical, experience-based approach to the subject matter, the guide discusses (among other things) the best way to design an SLM roadmap and implementation project plan, compile a service catalogue, and put together service level agreements, with templates and supporting material provided on an accompanying CD. itSMF UK member Steve Morgan, who chaired the working party that authored the book, said the group were delighted to be able to share their SLM knowledge with other service management professionals.

The book (with accompanying CD) is priced at £19.95

To order the Book go to: http://www.itsmf.co.uk/Shop/Products/SLM_Practitioners_Guide.asp

For further information, contact mark.lillycrop@itsmf.co.uk