itSMF Malaysia hosts 2nd annual international conference

itSMF Malaysia held their 2nd Annual Conference on Thursday, October 22, 2009, at Cititel Mid Valley hotel, Kuala Lumpur. The Conference is the second since it's inception in 2008, and drew more than 177 partipants.

This year's event promised to be more interesting than last - with its catch phrase "ITSM- implement value-added solutions".
We highlighted more than 10 vendors who are experts in processes, tools and leaders in the industry, with a record 14 speakers running 2 parallel tracks in the afternoon.

There was a special awareness session conducted in Japanese by itSMF Japan, with support from Japan Embassy. The highlight was the "Panel discussion", where a host of experienced, local versus international speakers, tackled elements such as; ITSM value-add for Governance, implementation & audit; education and commerce. Starting from the core lifecycle - i.e. Education, leading on towards governance this holistic approach allowed participants to benefit, and those ‘WIIFM' -"what's in it for me" questions were answered.

ITSM has gathered more visibility and increased the awareness of the public on the benefits of having a best-practice, process-driven business IT aligned service in the last 2 years since the chapter was formed. We have had more than 6 awareness sessions, and our vendors strive to showcase the importance of ITSM to the users.

For full details about this Conference please download the attached Press Release