itSMF Italy Annual Conference 2012

itSMF Italy Annual Conference 2012 - 29 November 2012 - ATA Hotel Executive - Milan

Hundreds of IT managers and professionals will meet to debate and share their experiences, knowledge and implementations. Also, this edition will be enriched by contributions from USA, UK and Norway experts.

The ARENA, will address a sensitive issue: the eternal dialect between business and IT. It is intended for managers of companies through IT services, their design and their delivery, help to evolve their businesses and enable them to face the fierce market turbulence innovating, streamlining processes and providing the operational machine to shareholders and managers with timely information and reliable.

On stage there will be six speakers, three representatives of the business and three managers:

· Alessandra Chiuderi, Head of CRM (Marketing Department), Mondadori Group
· Andrea Gorlato, Head of Direct Channels, UBI
· David Pieragostini, Director of Business Solutions, CRIF
· Gianluca Ceruti, CIO, Group Bolton
· Sergio Novelli, Head of Demand IT, Vodafone
· Marco Valioni, Head of Service Management SIA SpA

They will discuss the organization of the main stages of the life cycle of IT services: Demand, Production and Operation.

9:00 to 9:30 - Introduction
9:30 to 10:10 - "itSMF Italy"
10:10 to 11:20 - ARENA "Business vs. IT"
11:20 to 11:50 - Coffee and visit village
11:50 to 13:20 - Interventions in 3 parallel sessions
13:20 to 14:20 - Lunch and visit village
14:20 to 17:30 - Presentations and final surprise

Book your place now at the Conference website: www.conferenzaitsmf.it