itSMF ISO/IEC 20000 Scheme - Consultant & Auditor exam pre-requisites

 ItSMF ISO/IEC 20000 Scheme - Course Requirements

ISO/IEC 20000 Auditor Certificate

Eligibility criteria

The Auditor training course is suitable for candidates who meet the following minimum criteria.

An employee (or contractor) of an RCB organisation who is:
• a certified ISO 9000, BS 7799 or Tickit auditor. [It is the responsibility of the training provider to ensure that the candidates hold one of these certificates before they take the training course.]
• an IT auditor with at least three years' general IT auditing experience
• able to communicate effectively with managers, subordinates, colleagues, users and customers
or

an employee of any organisation who is:
• a certified internal auditor. [It is the responsibility of the training provider to ensure that the candidates hold a certificate before they take the training course.]
• an IT auditor with at least three years' general IT auditing experience
• able to communicate effectively with managers, subordinates, colleagues, users and customers.

Note: Although it is not a prerequisite, candidates who hold the ITIL Service Management Foundation Certificate will be at an advantage.

ISO/IEC 20000 Consultant Certificate

Eligibility

The training courses are suitable for process practitioners, project managers, internal auditors or consultants who meet the following minimum criteria.

• Holder of the ITIL Service Management Foundation Certificate in IT Service Management, [It is the responsibility of the training provider to ensure that the candidates hold this certificate before they take the training course.]

and either:

• IT practitioner or manager with at least five years' general IT experience and at least three year's experience in an IT Service Management environment either as a practitioner, supervisor or manager
or

• Service Management consultant with at least five years general IT experience and at least three year's experience in Service Management processes or projects

and

• able to communicate effectively with managers, subordinates, colleagues, users and customers.

Note: although it is not a pre-requisite, candidates who hold an ITIL Service Management Managers certificate will be at an advantage.