itSMF International Whitepaper Competition Results

We would like to announce the winner of the inaugural International Whitepaper Competition.

Chapters were invited to submit their own best paper or submission award winner.  We received 19 finalists from a wide range of countries covering many different subject areas within Service Management.

The winner of the event is Ian MacDonald, a member of itSMF UK, with his whitepaper  "A simple, low cost but innovative approach to end-to-end service reporting". Ian is a Senior IT Specialist at The Co-Operative Financial Services and was the winner of itSMF UK's Submission of the Year competition 2009.  

According to the itSMF International panel of judges, "There was very strong competition for first place. The winning paper came out on top because of its innovative approach to a popular subject that a large percentage of our members will find very useful."

We would like to take this opportunity to thank all those who submitted their papers for consideration.  Our judging panel included a wide range of subject matter experts from locations around the globe and we were very determined to make sure we made the right choice.  We received some very high quality entries and the final decision was not an easy one.

All entries received will be made available for download by itSMF members globally.  Download details will be published shortly.