itSMFI is pleased to announce the results of the 2012 International Whitepaper Submission competition.
The quality of entries for this event was extremely high and judging was exceptionally close with just fractions of a point separating the first four places this year.
Entries were invited from all itSMF chapters who were asked to submit up to three entries, representing the best papers from their chapters. Papers needed to be vendor neutral and could not have been published, outside of itSMF previously.
The top three entries in the competition are:
1st Place Junji Obuchi – itSMF Japan “5 Steps to Achieve Successful Service Management”
2nd Place David Bingham – itSMF UK “The Nine Stepping Stones to Meaningful Service Strategy”
3rd Place Kevin Ritter – itSMF USA “Gamification: How will Service Management ‘play along’?”
Congratulations to our winner and to all the finalists from participating chapters. Junji Obuchi will be presented with his prize, an iPad, at the upcoming itSMF Japan Annual Conference.