itSMF Global White Paper winner - Available to Download

Posted August 11th, 2010 by ChrisR
in

We are pleased to make the winning whitepaper from the inaugural itSMF Global submissions competition available for download.

The submission (which won the 2009 itSMF UK Best White Paper Submission category) was written by Ian MacDonald of the Co-Operative Finacial Services Organisation.

It is entitled "A simple, low cost but innovative approach to end-to-end service reporting"

AttachmentSize
End to End Service reporting Case study EDIT.pdf232.46 KB