ITSM and ISO/IEC 20000: Why Does it Matter?

itSMF USA, Spain and Argentina invite you to attend our first Joint On-Line Conference Presented in Spanish!

Tuesday, January 19th, 2010
11:30 AM Miami / 13:30 Buenos Aires
/ 18:30 Madrid

ITSM and ISO/IEC
20000: Why Does it Matter?

ISO/IEC 20000
continues to gain greater acceptance across the globe as the standard against
which effective IT Service Management can be measured and demonstrated. What's
behind this international standard, how does it relate to IT Service Management
frameworks like ITIL®, what can it do for you and what do you need to know to
get started? Join industry leaders as they present their perspectives in our
first webinar to be presented entirely in Spanish. Registration
is Open.

Program
Details:

11:30 AM Miami /
13:30 Buenos Aires / 18:30 Madrid:  

Event Moderator Zory
Aquino-Rodriguez of AstraZeneca will open the program on behalf of itSMF USA. 
She will also lead our Roundtable discussion at the conclusion of this event. 

11:35 AM Miami /
13:35 Buenos Aires / 18:35 Madrid:

ITIL®, ISO/IEC 20000 & CobIT:
The Perfect Combination to go from Service Management to IT Governance

featuring Ricard
Pons Pallares, itSMF Spain and member of the Technical Experts Council of IBM
SPGI

Good practice
frameworks like ITIL®, ISO/IEC 20000 and the CobIT governance framework are
complementary towards one another and when combined effectively can improve the
overall effectiveness of your service management implementation.  Ricard Pons
Pallares, will demonstrate this in his case study of a major bank's project that
combined an ITIL® implementation with a compliance initiative including both CobIT and ISO/IEC 20000.  The
project also demonstrates how an organization can begin their implementation
using some of the basic Service Delivery and Support processes from v2 and
integrate advanced processes from v3 over time, until the implementation is
complete.

12:10 PM Miami /
14:10 Buenos Aires / 19:10 Madrid: 

ITIL® /ISO20000
Professional Certification: Myth and Reality featuring Alejandro
Debenedet, EXIN & itSMF Argentina

This conference will
bring clarity regarding the link between the value of certification and ITSM
practice whether based on ITIL® or ISO/IEC 20000 or both. It will include the
individual's perspective and the organization's benefits: What is there for me?
What can certifications do for me and my current organization? How can I really
know which certification and level to choose from? Will this help in the current
business reality? Does it really prove one's competencies and benefit the
organization? What is the real and perceived value? Even if your company is not
seeking certification, this session will provide information about the value of
certification that may assist you in your selection of service
providers.

12:45 PM Miami /
14:45 Buenos Aires / 19:45 Madrid: 

Roundtable
discussion featuring the event's speakers taking questions from the
audience.

Event concludes
at 1:00 PM Miami / 15:00 Buenos Aires / 20:00 Madrid