ITIL Live: Meeting the needs of the community

ITIL Live has been created with the help of the Chief Architect and Authors
of ITIL Version 3 to help you increase your understanding and assist you with
your implementation of the ITIL Service Management Lifecycle.

It brings together, for the first time, the main practice elements of each of
the lifecycle phases, the 27 processes that underpin each lifecycle phase and
the Roles associated with each stage in a graphical Service Model. ITIL Live
will help you see at a glance how the lifecycle works, who is involved, what
they need to do and will offer supporting tools to enable them to deliver.

To help ensure ITIL Live meets the needs of the IT Service Management
community we are undertaking some market research. This research involves a
short demonstration of ITIL Live followed by some questions relating to the
offering. We would be very grateful if you could spend a few minutes reviewing
the ITIL Live Demo, link provided below.

http://www.tso.co.uk/itil/demo_index.htm

As you will have seen from the demo, the Service Model will be accessible via
three routes. Each offers several tiers of drill down capability each
illustrating a further level of detail. Within the deepest level you will find
the Knowledge Base offering access to downloadable templates and, in time, other
documentation such as real life examples, further guidance and subject-specific
publications to assist with you day-to-day use and adoption of ITIL.

Please let us know your thoughts on ITIL Live by completing this short
survey, link provided below.

http://email.tsoshop.co.uk/rp//48/ContestForm.clsp?FormId=865