ITIL® Service Mgt Practices - V3 Qualification Guidance

ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. It is used by hundreds of organisations around the world who have based their service management processes based on the advice and guidance contained within the ITIL® books and the supporting professional ITIL® qualifications scheme.

The purpose of the attached document is to inform all parties interested in ITIL qualifications of the rules and guidelines of the official ITIL qualification scheme.

The document will outline the roles and responsibilities of all official parties within the ITIL Version 3 qualification scheme as well as the overarching principles and guidelines of the scheme.