IT Service Management Forum Czech Republic announced winners of the Best ITSM project of the year

Prague (January 2013) - At the 7th itSMF Annual Conference of the Czech Republic, subtitled "Business and IT in the same boat" which took place on the 31st of October 2012 in Prague, the winners of the second annual competition for the best project in the field of IT Service Management were announced. The project of Devoteam titled "Implementation of Configuration Management System" for KB (Komercni Banka) - won the first place. Second place went to project "Service Desk" by Tesco SW for customer CNB (Ceska Narodni Banka). Third position was awarded to the project "Process Management Implementation; Service Desk and Configuration Database in AWT included" applied by Alvao. Similar competitions garner a very prestigious position abroad where itSMF works.

The jury of experts from academic and commercial environments assessed 5 projects in the finals. The winning project "Implementation of Configuration Management System " was especially appreciated for the maturity of implemented ITSM processes in which Change Management, Configuration Management and CMDB implementation played a key role. The project focused both on IT management concept in KB and business customer especially from point of view of definition and monitoring of individual services that are provided by IT infrastructure. Another important contribution was to clarify the portfolio of services, applications and unification of terminology and the relation to services, definition of critical business services, and the ability to measure their quality. This project also built an important foundation for the further development of IT services according to "best practices" such as planning IT budgets, monitoring financial benefits and risk assessments.

The Second project "Service Desk", developed by Tesco SW for the customer CNB, attracted the jury with a complete solution from product development through implementation of key processes in accordance with "best practices" provided by a domestic company. An equally important benefit for the customer is the cost savings of the system compared to standard commercial tools for enterprise customers. Extended usage of ITIL tools and processes for "no IT" services was rated positive as well.

The third and final entry was "Implementation of process management, including Service Desk and configuration database in AWT", submitted by the developer Alva.
This project was highly praised by the jury mainly due to a comprehensive solution for the redesign and implementation of ITIL processes and the Service Desk function. A part of the implementation was also IT services, which are now more business and user friendly. A major benefit of the project that was successfully realized was a significant reduction of incident resolution time and a reduction of delayed changes and implementations of user requests. An important issue is the fact that ITIL was accepted positively by management as well as business users, and has real benefits in the company in the SMB segment.

Congratulations to all three winners.