ISO/IEC 20000 Certification book joins ITSM Library

itSMF International has announced "Implementing ISO/IEC 20000 Certification – the Roadmap" as its latest addition to the ITSM Library. The book is aimed at companies planning to achieve full accreditation within the international standard.

A thorough and practical guide, the book has been put together by experts with real experience of how ISO/IEC 20000 works in the real world.

• Part A offers a step-by-step description of the ISO 20000 implementation process.
• Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation.

The guide is unique in that it not only describes the implementation process, it also suggests solutions to common problems and setbacks. Readers will find that this book becomes a key asset in delivering a practical, down-to-earth implementation program.

For further information visit http://www.itsmfbooks.com/product_info.php?products_id=199&osCsid=b8eebf07ea10af95e8a837ebbaa4ada4