An Introductory Overview of ITIL V3 (PDF)
Posted February 28th, 2008 by ChrisR
itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'.
This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.
An Adobe PDF copy of this Overview Guide has been attached to this article.
| Attachment | Size |
|---|---|
| itSMF_ITILV3_Intro_Overview.pdf | 646.33 KB |