CMDB/CMS tools - Myth or Reality?

Warwick Hotel (in front of Cornavin station) - Geneva
(warwickgeneva.com‎)

The performance and the capabilities of tools having a CMDB (ITIL V2) or a CMS (ITIL V3) are at the heart of current concerns and discussions.

Dynamic graphics representations, impact measurements, traceability are many subjects leading to many questions and
polemics concerning these functionalities.

This is why itSMF Switzerland has asked editors for functional, "live" software demonstrations that will be presented during these two conferences.

These dynamic demonstrations will include:

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Configuration item lifecycle and traceability management (creation, importation, types, naming conventions, versions, hierarchy...)

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Links

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Verification and audit functionalities

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Graphic representation and options of the CMDB / CMS including services

• IT
  service comprehension thanks to the CMDB / CMS
• Reporting
• Impact measurement and management supporting incident management, change
  management, etc; especially regarding:
  
  • Impact
    measurement following an incident recorded by the Service Desk
  • Impact
    measurement following an exceptional event detected by a monitoring tool
  • Impact
    measurement supporting a new service change, an OS patch on servers or an
    upgrade of a database

Optional: inventory management, asset
management

30 October agenda

Welcoming
coffee at 8:00

8:30 - 9:30:
editor 1

9:30 - 10.30:
editor 2

10:30- 11:00:
coffee break

11:00 - 12:00:
editor 3

A cocktail
will be offered by the editors and itSMF Switzerland immediately following
the final presentation.