Call for Papers - 3rd Regional Conference (Macedonia) - 27-29 May 2009

The 3rd itSMF Regional Conference (for former Yugoslavia countries) will be taking place 27 - 29 May at Lake Ohrid, Macedonia and the Regional Events committee is looking for relevant presentations.

We are looking for speakers who are willing to share their practical experiences and lessons learned with ITIL processes and the inevitable change.

Here below some examples of the suggested presentations themes:

• Managed services as a customer needs vs business opportunities
• Service Level Management from user, provider and governmental perspective
• Service Strategy and Service Portfolio
• Impact of relevant ICT standards such as ISO/IEC 20000, ISO 27001, CMMI, BS 25999, ISO31000, ISO 12207 ....
• Qualification frameworks for IT Service management
• Improving operations and running more cost effectively leveraging standards and best practices and in particular featuring ISO/IEC 20000.

For further details please download the attached Call for Papers. Deadline for submission is 1st of April 2009. You may submit your presentation proposal to conference@itsmf.org.mk

Submissions should contain the following:

• Title and 250 word description of the presentation
• Contact information and biography, including speaking experience
• Reference List of events
• Level of presentation (beginners, intermediate, advanced)

Presenters, passed first evaluation, should send presentation in pptx, pdf format latest by April 15 for final evaluation procedure.