Publications Update

Official ITIL® Website

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

itSMF International White Paper Submission Competition Results now out

itSMFI is pleased to announce the results of the 2012 International Whitepaper Submission competition.

New itSMF Publishing Survey Series Launched

itSMF Publishing is launching a new series of surveys.

The topic of the first survey is BYOD (Bring Your Own Device).

The survey is available here and the link is also contained in the current issue of the magazine, available here.

October 2012 Issue of At Your Service available

The current issue of At Your Service is now available.  In it:

Successful 2nd Annual International Publications Meeting

itSMF Publishing held its very successful, second annual
international publishing meeting in Warsaw, Poland, from April 23rd
through the 27th. Publishing representatives from chapters around
the globe met to discuss such vital areas as author acquisition, marketing,

Successful 2nd Annual itSMF International Publishing meeting

itSMF Publishing held its very successful, second annual
international publishing meeting in Warsaw, Poland, from April 23rd
through the 27th. Publishing representatives from chapters around
the globe met to discuss such vital areas as author acquisition, marketing,
translations, social media, media platforms and several other topics. The
portfolio owners left with both a plethora of ideas and much work to do.

Latest edition of At Your Service now available

We are pleased to announce that the latest edition of the International Magazine - At Your Service is available on the following link.

http://www.emagcloud.com/AtYourService/V2_Issue_1_February_2012/index.ht...

This is a new platform for the magazine, offering support for mobile devices. 

ITIL Foundation Handbook revised by itSMF UK

The ITIL Foundation Handbook has now been revised by the UK Chapter to bring it into line with ITIL 2011 Edition. Published by TSO and endorsed by the official ITIL Accreditor, the pocket guide is a quick-reference revision guide designed to help students prepare for their Foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

Latest Edition of "At Your Service" now available

We are pleased to announce the publication of the latest issue of our International Magazine "At Your Service".  Please download and share, contributions for future editions can be sent to kirstie.magowan@itsmfi.org.

Download the current issue:

 

itSMF Publishing News

The past year has been very busy for itSMF Publishing, and the fruits of our labours are now available for the ITSM community to enjoy.  Please read the attached document for information about the five new book titles now available from itSMF Publishing.

OGC: Scope and Development Plan: ITIL V3 Update

ITIL consists of a series of publications giving guidance on the provision of quality IT services, and on the environment needed to support IT. ITIL has been developed in recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high-quality IT services.

ITIL V3 Update: Call for Participants

 

ITIL underwent a major refresh in 2005 and V3 was launched in June 2007. OGC has established a cyclical programme to update its core ITIL guidance which takes into account the latest developments in best practice in IT service management. Between the refresh projects, the ITIL guidance is regularly reviewed for fitness for purpose and is updated in controlled releases.

The Office of Government Commerce (OGC) and The Stationery Office (TSO), the official publisher for the GC, are seeking participants for the update of the five core publications (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and the Introduction to the ITIL Service Lifecycle.

ITIL Version 3 News - 1st Edition - Autumn (Nov) 2008

The 1st edition of ITIL Version 3 News has been released by TSO.

It's contents include:

  • ITIL V3 Adoption: One year on - Shirley Lacy
  • The Official ITIL V3 Library
  • Accreditations and Examinations: One year on 

To view the complete edition please download from the link below.

New ITIL V3 Pocket Guide & Foundations book now available in ITSM Library

ITSMF International is pleased to announce that the following titles are now available in the ITSM Library:

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