Publications Update
Official ITIL® Website
Posted June 20th, 2008 by ChrisR
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
New ITIL V3 Pocket Guide & Foundations book now available in ITSM Library
Posted July 10th, 2008 by ChrisR
ITSMF International is pleased to announce that the following titles are now available in the ITSM Library:
- Foundations of IT Service Management based on ITIL(r) V3
- IT Service Management based on ITIL(r) V3 - A Pocket Guide
- Introduction to IT Service Management
New publications for the ITSM Library – in English, German, Italian, Japanese.
Posted April 29th, 2008 by ChrisR
itSMF International has introduced a number of new publications into the ITSM ibrary.
OGC - Alignment White Paper: ITIL V3 and ISO/IEC 20000
Posted April 9th, 2008 by ChrisR
Alignment White Paper: ITIL V3 and ISO/IEC 20000
OGC have commissioned a number of white papers which are aimed at supporting the ongoing development, effectiveness, and practical application of ITIL. The Alignment White Paper series illustrates how the ITIL portfolio aligns with other standards.
The latest one in the series is about the alignment between ISO/IEC 20000 and ITIL V3 which has been written by Dr Jenny Dugmore and Sharon Taylor.
ISO/IEC 20000 Certification book joins ITSM Library
Posted March 12th, 2008 by ChrisR
itSMF International has announced "Implementing ISO/IEC 20000 Certification – the Roadmap" as its latest addition to the ITSM Library. The book is aimed at companies planning to achieve full accreditation within the international standard.
A thorough and practical guide, the book has been put together by experts with real experience of how ISO/IEC 20000 works in the real world.
• Part A offers a step-by-step description of the ISO 20000 implementation process.
ITIL V3 Glossaries & Acronyms now available in more languages
Posted March 10th, 2008 by ChrisR
Now on the OGC Best Management Practice website the full 'terminology' sections of key OGC best management practice titles are available to download in multiple languages in PDF and Word format.
ITIL V3 Glossary & Acronmys (PDF)
Posted March 10th, 2008 by ChrisR
The updated ITIL V3 Glossary and associated ITIL V3 Acronyms, published by OGC, are now available for download via the attached files below.
Both are available as Adobe PDF files
An Introductory Overview of ITIL V3 (PDF)
Posted February 28th, 2008 by ChrisR
itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'.
This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.
An Adobe PDF copy of this Overview Guide has been attached to this article.
Two new Chinese titles announced for the ITSM Library
Posted February 12th, 2008 by ChrisR
itSMF International has announced Chinese language versions of two of the most popular titles in the ITSM Library. Service Agreements for IT Management: A Management Guide provides a comprehensive overview of service management, together with a framework for the implementation of service management, and models for the development of a service catalogue and for the negotiation and development of service agreements.
