Chapter News

The first in the new style itSMF UK Webinar's with a topic of "Measuring for Performance" will be taking place on Tuesday 14th September starting at 14:00, and lasting for 1 hour

The SFIA Foundation skills update newsletter for June 2010 has been published and is attached to this article as a downloadable PDF

This includes articles on:

• CompTIA - Certifying technicians
• Sustainability with SFIA version 4G
• The Green Challenge
• Skills Management Conference 2010
• Strategy for further success - Board update
• Ian Rickwood retires
• The Last Word

This year, itSMF España offers 3 prestigious events that will bring the most influential members of the IT Governance and Service Management community together to share their experiences and papers with others in this field. Presenting at one or all of these Conferences awards prestige for you and your organization.

Your unique experience and perspective is important to us, as we seek a broad variety of presentations from national and international companies, public administrations, universities and industry leaders.

Two years of IT Service Management Forum Slovakia existence were celebrated in December 2009. Second annual general assembly was held on February 18th 2010 in Bratislava.

The itSMF UK Annual Conference and Exhibition call for papers is now open.  The conference is taking place on the 8th & 9th November in a brand new location - The Novotel London West Hotel. 

We are asking potential speakers to submit their papers within one or two of the chosen five areas:

• Lessons Learned
• Continual Service Improvement
• People
• Tips & Techniques
• Back to Basics

The deadline for submissions is the 8th March 2010. 
Good Luck!

itSMF USA Announces New Program on behalf of itSMF International - Professional Recognition for IT Service Management (priSM)

After a successful Conference last year on March 19th 2009, itSMF Belgium is preparing for its next conference.

The 2010 event will take place on March 18th 2010 at Metropolis,  Antwerp.

As in previous years we are seeking for service management key players and highly skilled rofessionals who are willing to share their experiences on service management.

Theme: "Economy of effort" – making better use of staff in challenging times
When: 2nd December 2009
Where: The BIS Conference Centre, Victoria Street, London

This year's conference from SFIA (Skills Framework for the Information Age) will focus on just how to get the most from the most important resource your organisation has - its people.

itSMF Egypt Chapter has held a joint session with HERO (The Microsoft Egypt IT Pro Community, one of itSMF Egypt partners) on Sunday Nov. 15th, around the topic ITIL Overview.

The session was hosted by Microsoft Egypt, and offered for free to members of the IT community in Egypt. The session started by introduction to the itSMF organization and the Egyptian chapter, and then followed by a walkthrough ITIL V3 modules overview, all presented by volunteer itSMF Egypt members, and extended for a full day.

The Board of Directors of itSMF Italy on Monday 26 October elected a new President in the person of Alessio Cuppari.

I'm really proud to represent itSMF Italy, an association that has experienced steady growth over time and has managed to attract people who see in IT Service Management an important resource for IT.

I wish to thank on behalf of the entire Board of Directors our outgoing President, Stefano Bellin, who had to leave his post because of his increasing work commitments (we are a 'group of "volunteers").