News

The Board of Directors of itSMF Italy on Monday 26 October elected a new President in the person of Alessio Cuppari.

I'm really proud to represent itSMF Italy, an association that has experienced steady growth over time and has managed to attract people who see in IT Service Management an important resource for IT.

I wish to thank on behalf of the entire Board of Directors our outgoing President, Stefano Bellin, who had to leave his post because of his increasing work commitments (we are a 'group of "volunteers").

The itSMF International Executive Board met its Chapters on 30th October 2009, at the Barcelo Sants Hotel in Barcelona, Spain. Of the 52 Chapters currently chartered, 35 Chapters attended both the Annual General Meeting and Annual Chapter Meeting. Both meetings were preceded by the second Chapter Leadership Conference held on 28th & 29th October in the same location.

The CLC attendees followed a programme of workshops, presentations and fun, fraternity and fellowship all aimed at getting a greater level of understanding amongst the Chapters and a deeper understanding of how the organisation can support, develop and promote best practice on IT Service Management worldwide. Led by Sharon Taylor, the Chairman of itSMF International and her Executive Board, the Chapters made a number of resolutions aimed towards helping the Chapters to achieve a greater level of professionalism amongst IT Service Managers in their respective markets.

Press Release - OGC:

In June 2009 OGC announced that itSMF International were undertaking a survey of the IT Service Management community to seek views on the uptake of ITIL version3 and the need to retain ITIL version2.

The survey had over 1300 responses, with a broad range of organisations providing a cross-representation of views from the community. There are some clear messages in the survey report:

BCS, The Chartered Institute for IT, is proactively extending its range of IT qualifications abroad. The announcement at this year's itSMF USA conference will mean accredited training organizations (ATOs) can apply to be recognized for BCS examinations more quickly, and at no additional cost.

ITIL - "With a little help from my friends"

3-4 March 2010 at the Clarion Hotel Oslo Airport

An increasing number of companies are focusing on IT Service Management and basing their work processes on ITIL. Since 2003 the IT Service Management Forum (itSMF) in Norway has arranged conferences on an annual basis, and the number of participants increases each year. This conference represents Scandinavia's largest IT Service Management forum.

As you may be aware itSMF International is planning to produce its own series of Service Management publications.

To help us determine the direction we should be going, we need feedback from the global membership of itSMF.  We have, therefore, prepared a survey which we would urge all members of itSMF chapters to complete and take this opportunity to help determine the future of itSMF publishing.

Our goal is to publish the first items in this collection early in 2010.

The itSMF UK IT Service Management Awards are recognised as the premier industry awards for outstanding achievement in our field. The awards give individuals and organisations the opportunity to showcase their IT Service Management achievements.

On 31st July 2009 the Boards of itSMF International and itSMF UK signed the itSMF trademark agreement document.

As you are aware, the itSMF UK and itSMF International Boards of Management have been negotiating the terms for the acquisition of the itSMF trademark brand. This negotiation follows a motion carried at the November 2007 AGM to undertake this action and secure the International ownership of the movement brand and manage its protection, recognition and future growth.

Over the past number of years, itSMF International (itSMFI) has approved the formation of new chapters through a well established and long standing process.

This is a critical service of the itSMFI and one that nurtures and makes possible, the growth of our movement around the world. Consistent with our philosophy of continual service improvement for all itSMFI initiatives, we review our processes with a view to ensuring their continued relevance, effectiveness and value.