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Official ITIL® Website

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

Lucky Draw Prize Winners

itSMF International is pleased to announce the 2013 annual survey participants 'lucky draw' prize winners.

 

  • 1st Prize - An IPAD courtesy of the national University of Singapore: John Donoghue from Dublin in Ireland

 

  • Runner up - Prize courtesy of itSMF Australia: Jow Philbrook Toronto in Canada

 

The luck draw was held at the Chapter Leadership Conference in Taiwan in October 2013

 

New itSMF Publishing Survey Series Launched

itSMF Publishing is launching a new series of surveys.

The topic of the first survey is BYOD (Bring Your Own Device).

The survey is available here and the link is also contained in the current issue of the magazine, available here.

October 2012 Issue of At Your Service available

The current issue of At Your Service is now available.  In it:

Successful 2nd Annual International Publications Meeting

itSMF Publishing held its very successful, second annual
international publishing meeting in Warsaw, Poland, from April 23rd
through the 27th. Publishing representatives from chapters around
the globe met to discuss such vital areas as author acquisition, marketing,

Successful 2nd Annual itSMF International Publishing meeting

itSMF Publishing held its very successful, second annual
international publishing meeting in Warsaw, Poland, from April 23rd
through the 27th. Publishing representatives from chapters around
the globe met to discuss such vital areas as author acquisition, marketing,
translations, social media, media platforms and several other topics. The
portfolio owners left with both a plethora of ideas and much work to do.

Latest edition of At Your Service now available

We are pleased to announce that the latest edition of the International Magazine - At Your Service is available on the following link.

http://www.emagcloud.com/AtYourService/V2_Issue_1_February_2012/index.ht...

This is a new platform for the magazine, offering support for mobile devices. 

ITIL Foundation Handbook revised by itSMF UK

The ITIL Foundation Handbook has now been revised by the UK Chapter to bring it into line with ITIL 2011 Edition. Published by TSO and endorsed by the official ITIL Accreditor, the pocket guide is a quick-reference revision guide designed to help students prepare for their Foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

Latest Edition of "At Your Service" now available

We are pleased to announce the publication of the latest issue of our International Magazine "At Your Service".  Please download and share, contributions for future editions can be sent to kirstie.magowan@itsmfi.org.

Download the current issue:

 

The ITIL Managing across the Lifecycle (MALC) Survey

The ITIL Managing across the Lifecycle (MALC) qualification is currently undergoing a review as part of APM Group's continual service improvement process. As part of the review project and stakeholder consultation a number of surveys have been created.

The surveys are targeting MALC students, their sponsors, ATOs and trainers, and are available for completion in English, German and Japanese. APM Group would like to gather stakeholder feedback on MALC qualification, particularly on MALC syllabus, course and exam, and welcome any suggestions for improvement.

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