News

IT Service Management Forum Italy has elected a new Board and Chairman on June, 25th 2008. Mr. Stefano Bellin was chosen to be the new Chairman. He has a wide experience on IT Service Management domain and he holds a position of Service Level Manager in Generali Business Solutions, the IT Service Provider of the well known multi-national insurance group (Assicurazioni Generali) with headquarters in Italy.

Vice President have been nominated: Marco Cipelletti (CEMAT), Francesco Varallo (RAI).

The members of the full Board, each with specific assignments, are: Massimo Arcangeli (Omicron Consulting), Stefano Bellin (Generali Business Solutions), Dario Carmi (Microsoft), Marco Cipelletti (Cemat), Federico Corradi (Cogitek), Alessio Cuppari (RFI), Rosario Fondacaro (Quint Wellington Redwood), Ivan Grumelli (Beta80Group), Chiara Mainolfi (EXIN), Emanuele Matteazzi (DHL Express), Andrea Praitano (Business-E), Claudio Restaino (Bitil), Maxime Sottini (iCONS – Innovative Consulting), Giovanni Vaia (Università di Salerno), Francesco Varallo (RAI).

ITSMF International is pleased to announce that the following titles are now available in the ITSM Library:

• Foundations of IT Service Management based on ITIL(r) V3
• IT Service Management based on ITIL(r) V3 - A Pocket Guide
• Introduction to IT Service Management

The ethics board of The APM Group (APMG) met the board of itSMF International (itSMFI) recently to further knit relations between their organisations, which both share the aim of establishing the highest possible standards among service management professionals. Cementing their alliance Sharon Taylor, Chair, itSMFI nd Richard Pharro, CEO, APMG, signed a contract, which seals the agreement whereby APMG will share revenue generated from the ITIL Foundation exams to help itSMFI expand and support chapters. In return, tSMFI is committed to promoting ITIL globally and supporting the qualification scheme through its involvement n the ITIL Qualifications board.

Colin Rudd, itSMFI’s Qualification Board representative and ITIL author, said “I am pleased that a close working relationship has been established for the benefit of the service management community and for ITIL at large.” “We were impressed with APMG’s corporate governance structure and have extended an offer to Richard Pharro to speak about the subject at itSMF conferences."

The itSMF International will be publishing a research journal for the IT Service Management community. The journal will provide an independent platform for the publication, and debate, of original, high quality, peer-reviewed research into aspects of IT Service Management. In time it is hoped that the journal will be in a position to suggest and sponsor lines of enquiry for research and keep a register of research in progress.

Press Release: The APM Group Limited.

The ITIL Qualification Board is pleased to make the following announcements regarding ITIL V3 qualifications.

Official Qualification Titles:

The Qualification Board involved the ITSM community by surveying itSMF members and Accredited Training Organisations (ATOs) on their preference for the formal titles of ITIL Qualifications. The results of the survey were reviewed and endorsed by the Board and are as follows:

The itSMF International is exited to announce plans for the first itSMF Chapter Leadership Conference (CLC) in November 2008.

True to the spirit of the itSMF to share knowledge, experience and leadership, the itSMFI is committed to providing a forum for Chapters to grow, prosper and learn from each other. A successful Chapter anywhere benefits us all.

The continued growth of emerging and new Chapters, offers us the opportunity to share the benefits of experience from existing Chapters who have created “itSMF Chapter best practices” in Chapter management.

itSMF International has introduced a number of new publications into the ITSM ibrary.