News

We would like to announce the winner of the inaugural International Whitepaper Competition.

Chapters were invited to submit their own best paper or submission award winner.  We received 19 finalists from a wide range of countries covering many different subject areas within Service Management.

For 10 years, the itSMF USA Fusion convention has given Service Management professionals the opportunity to learn directly from those people in the industry who have firsthand experience conquering challenges and developing solutions.

We are pleased to announce that the itSMF UK Conference this year will be held at the newly refurbished and centrally located Novotel London West, on the 8th & 9th November.

An exciting and productive year of itSMF activity is summarised in the report, along with financials and other information. It is well worth a read for anybody interested in the itSMF, so we have highlighted it by putting it on the front of our web-page.

The 2009/10 Annual Report can be downloaded from http://www.itsmfi.info/upload/ITSMF-Annual-Report-2009.pdf 

We look forward to receiving any questions or comments, and please send them to:

Source: Official ITIL website

As IT Service Management grows in maturity, so too do the requirements for developing and recognizing capable individuals in the industry.

The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmes, and formal professional and career frameworks for ITSM practitioners.

Sharon Taylor has notified the itSMF International Board of her intention to officially step down as its Chairman. Ms Taylor has cited the need to meet growing personal and family commitments, as the reason for reducing a number of her current commitments.

She is very well known and respected in the ITSM global community and has served the itSMF movement as the Chair for itSMF International for 2 years, and has served on Chapter Boards and International itSMF committees for 8 years prior to her appointment as itSMF International Chair. Within this time she has led the growth of the itSMF movement, overseen improvements to itSMFI, ensured that the governance of the organisation has been properly documented and updated as well as helping to support the financial viability of the company.

itSMF Egypt Chapter has held a joint session with HERO (The Microsoft Egypt IT Pro Community, one of itSMF Egypt partners) on Sunday Nov. 15th, around the topic ITIL Overview.

The session was hosted by Microsoft Egypt, and offered for free to members of the IT community in Egypt. The session started by introduction to the itSMF organization and the Egyptian chapter, and then followed by a walkthrough ITIL V3 modules overview, all presented by volunteer itSMF Egypt members, and extended for a full day.

At the 2009 AGM the itSMF Chapters appointed three new Directors to serve on the itSMF International Executive Board from January 1st 2010 for two years, to replace Ken Wendle, Paul Martini and Colin Rudd whose tenure is due to end.

The three new Directors appointed were:

• David Cannon (USA) 
• Peter Cross (Australia)
• Michael Kum (Malaysia)

ITIL underwent a major refresh in 2005 and V3 was launched in June 2007. OGC has established a cyclical programme to update its core ITIL guidance which takes into account the latest developments in best practice in IT service management. Between the refresh projects, the ITIL guidance is regularly reviewed for fitness for purpose and is updated in controlled releases.

The Office of Government Commerce (OGC) and The Stationery Office (TSO), the official publisher for the GC, are seeking participants for the update of the five core publications (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and the Introduction to the ITIL Service Lifecycle.