News

Prague (December 2011) - At the 6th ItSMF Annual Conference of the Czech Republic, subtitled "How to draw business into IT management," which took place on 9 November 2011 in Prague, the winners of the first year of competition for the best project in the field of IT Service Management were announced. The project of Devoteam titled "Weezy - Sharing know-how and information" focused on management of knowledge (Knowledge Management) won first place.

We are pleased to announce the publication of the latest issue of our International Magazine "At Your Service".  Please download and share, contributions for future editions can be sent to kirstie.magowan@itsmfi.org.

The ITIL V3 Managing across the Lifecycle (MALC) qualification is currently undergoing a review as part of APM Group's continual service improvement process. As part of the review project and stakeholder consultation a number of surveys have been created.

The surveys are targeting MALC students, their sponsors, ATOs and trainers, and are available for completion in English, German and Japanese. APM Group would like to gather stakeholder feedback on MALC qualification, particularly on MALC syllabus, course and exam, and welcome any suggestions for improvement.

Bringing new cohesion for industry practices with the ISO/IEC 19770-1:2006 Software Asset Management (SAM) standard, ISO/IEC JTC1 SC7 WG 21, the working group responsible for SAM standards, announced a preview of enhancements to the standard to gather feedback. With far-reaching goals of increasing accessibility to the standard and solidifying international attainment of comprehensive SAM practices, ISO gave special permission for wider than usual distribution of this draft document for review.

We would like to announce the winner of the inaugural International Whitepaper Competition.

Chapters were invited to submit their own best paper or submission award winner.  We received 19 finalists from a wide range of countries covering many different subject areas within Service Management.

For 10 years, the itSMF USA Fusion convention has given Service Management professionals the opportunity to learn directly from those people in the industry who have firsthand experience conquering challenges and developing solutions.

We are pleased to announce that the itSMF UK Conference this year will be held at the newly refurbished and centrally located Novotel London West, on the 8th & 9th November.

An exciting and productive year of itSMF activity is summarised in the report, along with financials and other information. It is well worth a read for anybody interested in the itSMF, so we have highlighted it by putting it on the front of our web-page.

The 2009/10 Annual Report can be downloaded from http://www.itsmfi.info/upload/ITSMF-Annual-Report-2009.pdf 

We look forward to receiving any questions or comments, and please send them to:

Source: Official ITIL website

As IT Service Management grows in maturity, so too do the requirements for developing and recognizing capable individuals in the industry.

The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmes, and formal professional and career frameworks for ITSM practitioners.