ITIL V2 Manager

Globally recognised as one of the leading figures in IT Service Management, Aidan was educated in New Zealand. He commenced his working life in the insurance industry, entering the IT industry in the mid-70s, initially working for a UK government department. He then worked for 20 years within ICL in education and consultancy, working in all industry sectors and in many countries. Aidan’s focus on service management commenced in the late ‘80s and he became involved with ITIL® and other ITSM initiatives early on, being the first holder of the ISEB service manager qualification in the company and leading many internal initiatives. He became active with the ITIMF (now itSMF) in its earliest days and joined the board in 1992. In 1999, he took on a full-time role as CEO of both the UK chapter and the nascent International organisation. Under his stewardship, the UK quadrupled its membership numbers and turnover, many new services and benefits were developed and a strong full-time organisation was established. At the same time, through his tireless evangelism and support, the number of chapters grew from 7 to over 40. Aidan has contributed to many ITSM publications, including ITIL®, was an author of the BS 15000 (and the subsequent ISO/IEC 20000) standard, chaired the ITIL® V3 refresh programme board and participates in many initiatives to raise professional standards in the IT industry. A provocative and humorous speaker, Aidan is highly sought after, having spoken at conferences and seminars in over 50 countries.

I am a Training Analyst with EDS. I will be appearing for ITIL Manager exams in August 2008.

PMP certified ITIL v3 certified. ITSM Master's training - ongoing endeavor.

I´m certified in Itil v2 Foundations. Actually I´m managing support processes at four Service Desks